Staff Cloud Engineer - Infrastructure at Netdocuments

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to [Upgrade to PRO to see contact] so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: • Two-time winner (2024, 2023) National Top Workplaces • Two-time winner (2024, 2023) Top Workplace innovation • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits • 2024 Cultural Excellence • 2024 Technology Industry • 2023 Top Workplace Leadership • 2023 Top Workplace Purpose & Values • 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do As a Staff Cloud Engineer, you will be responsible for managing and optimizing our AWS infrastructure, ensuring high availability, security, and performance. Your responsibilities will encompass managing Virtual Private Clouds (VPCs), handling infrastructure components such as Route53, CDN, Firewall, WAF, load balancers, etc. You will work to Write and maintain IaC and automation systems. You will be instrumental in building and implementing Disaster Recovery (DR) and resiliency automation strategies across Availability Zones (AZs). This role reports to the Director of Cloud Engineering You will: AWS Infrastructure Management: • Operate and optimize AWS Virtual Private Clouds (VPCs), Route53, Content Delivery Networks (CDNs), load balancers, and EC2 instances. • Ensure the infrastructure is configured and maintained to meet high availability, security, and performance requirements. • Monitor and troubleshoot infrastructure issues, proactively identifying and resolving potential bottlenecks or vulnerabilities. Disaster Recovery and Resiliency: • Design and implement robust disaster recovery and resiliency automation solutions spanning across AWS Availability Zones. • Conduct regular testing and validation of the disaster recovery plan to ensure its effectiveness and reliability. • Collaborate with cross-functional teams to identify and mitigate risks, ensuring business continuity in the event of a disaster. Incident Response: • Collaborate with the team to provide operational support during incidents, utilizing your deep understanding of AWS infrastructure. • Participate in incident response activities, including troubleshooting, root cause analysis, and implementing corrective actions. • Contribute to the development and improvement of incident response processes and procedures. Infrastructure Monitoring: • Implement and maintain effective monitoring solutions, including log management, metrics, collection, and alerting • Analyze monitoring data to identify performance trends, capacity needs, and potential areas for optimization • Use Observability best practices with AWS CloudWatch and DataDog Infrastructure Optimization: • Continuously evaluate and optimize the AWS infrastructure to improve performance, scalability, and cost efficiency. • Implement automation and orchestration tools to streamline infrastructure provisioning, configuration, and management processes. • Stay updated with the latest AWS services, features, and best practices, incorporating them into the infrastructure architecture as appropriate. Documentation and Collaboration: • Maintain accurate and up-to-date documentation of the infrastructure architecture, configurations, and operational procedures. • Collaborate with cross-functional teams, including developers, system administrators, and security teams, to ensure effective communication and alignment of infrastructure requirements. Infrastructure Automation and DevOps: • Develop and maintain infrastructure-as-code (IaC) using tools like Terraform or CloudFormation. • Implement and enhance CI/CD pipelines for efficient and automated application deployments. Experience with Harness, ADO Pipelines, or GitHub Actions. • Drive the adoption of DevOps practices, including configuration management, continuous integration, and automated testing. • Deep knowledge and proficiency in automation scripting best practices using tools like Python, and/or PowerShell What You’ll Need to be Successful • Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience. • 10+ years with hands-on experience in AWS. • AWS Certification required. • Advanced AWS Certifications are a plus. • Ability to independently deliver features following story descriptions and acceptance criteria. • Proficiency in engaging in technical discussions with senior engineers and architects, requiring minimal supervision for individual tasks. • Proficiency in automation tools such as Terraform, GitHub Actions; and scripting in Python, Bash or PowerShell. • Ability to offer guidance to other Cloud Engineers and work collaboratively within the team. What You’ll Love About NetDocuments • The People! • 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for life activities & wellness • Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is: $150,000 - $160,000 The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.