Staff Software Engineer - Accounts at Netdocuments

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to [Upgrade to PRO to see contact] so our team members can review. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: • Two-time winner (2024, 2023) National Top Workplaces • Two-time winner (2024, 2023) Top Workplace innovation • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits • 2024 Cultural Excellence • 2024 Technology Industry • 2023 Top Workplace Leadership • 2023 Top Workplace Purpose & Values • 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You'll Do We're looking for a Staff Software Engineer to play a pivotal role in the security and identity foundation of the NetDocuments platform. As a senior technical leader on the Accounts team, you'll drive the architecture, design, and delivery of the systems that underpin authentication, authorization, access control, and directory services for our global customer base. This is a hands-on engineering role at its core. You'll spend the majority of your time writing production-grade code while also shaping technical direction, mentoring engineers, and collaborating across teams to solve complex, high-stakes problems in the identity and access management space. Technical Leadership & Architecture • Set technical direction for the Accounts team, establishing patterns for secure, scalable, and observable systems running on AWS. • Lead architectural decisions across authentication and authorization domains. • Guide and influence cross-team initiatives from concept to completion, leading design and code reviews, and championing security and operational robustness. • Drive initiatives that improve reliability, performance, and scalability while actively managing cloud costs and operational efficiency. • Make sound architectural decisions by clearly articulating trade-offs and reasoning that holds up over time. Product Design and Build • Build and maintain production-grade services using C#/.NET and microservices architecture on AWS. • Design and implement event-driven systems using Kafka and distributed streaming patterns. • Architect cloud-native solutions on AWS that balance reliability, maintainability, performance, and cost. • Design and build secure, scalable integrations across internal and external systems. • Translate complex functional and non-functional requirements into secure, reliable software solutions. Problem Solving & Ownership • Take full ownership of initiatives from concept through production and ongoing operation. • Frame and clarify ambiguous problems, driving them forward with minimal guidance. • Proactively identify and address technical debt before it impacts the team or customers. • Resolve complex technical challenges across distributed, high-availability systems with sound judgment and clear reasoning. Build and Optimize Systems • Write high-quality, well-tested, maintainable code with a strong emphasis on long-term reliability. • Design resilient systems that maintain uptime and performance as we scale globally. • Implement robust observability through logging, metrics, tracing, and telemetry. • Monitor and optimize platform performance at scale, identifying bottlenecks and implementing solutions. • Create comprehensive technical documentation including architectural diagrams and design decisions. Collaboration & Mentorship • Partner closely with Product Management and cross-functional engineering teams to define and deliver solutions. • Demonstrate technical leadership through mentorship, coaching, and raising the engineering bar via design reviews, best practices, and operational rigor. • Influence technical direction and build consensus across teams without relying on authority, bringing clarity to ambiguous problem spaces. • Champion security, operational robustness, and engineering quality across the team and beyond. • Contribute to hiring and team development. Continuous Learning & Innovation • Stay current with industry trends in identity, security, cloud-native architecture, and distributed systems. • Research and validate new ideas through proofs of concept aligned with product strategy. • Contribute improvements to engineering processes, tooling, and development practices. • Share knowledge through code reviews, design discussions, and documentation. What You'll Need to Be Successful • Bachelor's degree in Computer Science or a related field. • 7+ years of hands-on software engineering experience delivering production systems at scale. • Expert proficiency in C#/.NET. • Strong experience building microservices and operating in event-driven architecture. • Hands-on experience designing and building authentication and authorization systems. • Experience with distributed streaming platforms such as Kafka. • Deep database expertise across both SQL and NoSQL, including hands-on experience with PostgreSQL and DynamoDB. • Strong AWS public cloud experience; familiarity with Azure is a plus. • Expert proficiency with Datadog for observability, including dashboards, monitors, distributed tracing, and log management. • Familiarity with Identity and Access Management (IAM) concepts and patterns. • Proven ability to mentor engineers and lead technical initiatives across teams. • Excellent written and verbal communication skills, with a demonstrated ability to collaborate effectively across functions and influence outcomes without direct authority. • Proven track record of leading technical efforts that span multiple teams or system boundaries. What Will Make You Stand Out • Deep experience with fine-grained access control models including Relationship-Based Access Control (ReBAC), RBAC, ABAC, and policy-based access. • Experience integrating with or building on Identity Provider (IdP) platforms such as Okta, Microsoft Entra, or IdentityServer. • Proven experience operating security-sensitive systems in regulated or enterprise environments, with a strong grasp of security risk management practices including threat modeling, vulnerability assessment, and security-by-design principles applied across identity infrastructure, credential management, and audit-logging systems. • Legal industry experience or familiarity with enterprise content management platforms, including an understanding of how legal professionals manage sensitive documents, matter-based workflows, and client confidentiality requirements. • Familiarity with enterprise compliance frameworks and data privacy regulations including SOC 2, GDPR, and HIPAA, with the ability to translate compliance requirements into concrete engineering decisions. What You'll Love About NetDocuments • The People! • 90% of healthcare premiums covered by the company • HSA company contribution • 401K match at 4% with immediate vesting • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for life activities & wellness • Access to LinkedIn Learning with monthly dedicated time to explore • Connection, access, and mentorship from exceptional leaders • A growing company with real opportunities for advancement Compensation Transparency The compensation range for this position is: $170,000 - $190,000 The posted cash compensation includes on-target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on factors such as career level, skills, experience, geographic location, and qualifications. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.