Senior Program Manager at netomi

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! About the Role Netomi is looking for a Senior Technical Program Manager to work directly with the CTO and partner closely with Engineering, Data Science, Product, and other cross-functional teams to drive execution across the company’s most strategic technical initiatives. This role is ideal for someone who can operate at the intersection of technology, execution, and business priorities. You will help bring structure and clarity to complex cross-functional programs, ensuring the right work is prioritized, resources are aligned effectively, technical dependencies are surfaced early, and teams remain coordinated from planning through delivery. This is a highly visible role that requires strong technical fluency, excellent program management discipline, and the ability to drive alignment across multiple teams in a fast-paced environment. Responsibilities • Partner with the CTO, Engineering, Data Science, Product, and cross-functional teams to drive execution across strategic technical initiatives • Lead complex, cross-functional programs spanning product engineering, platform, infrastructure, AI/ML, data science, and customer-facing technical workstreams • Drive technical prioritization by helping teams align on business impact, engineering effort, dependencies, risk, and capacity • Support resource planning and capacity management across teams to ensure focus remains on the highest-impact initiatives • Build and manage integrated program plans across multiple technical teams, including timelines, milestones, dependencies, risks, and owners • Identify and proactively manage cross-team blockers, execution gaps, and delivery risks • Establish and improve operating cadences for planning, prioritization, roadmap reviews, dependency tracking, and status reporting • Create clear visibility for stakeholders into roadmap progress, resource constraints, technical tradeoffs, and delivery confidence • Partner with Engineering and Data Science to improve execution quality, predictability, and cross-functional collaboration • Prepare concise, executive-ready updates and recommendations to support decision-making at the leadership level Requirements • 8+ years of experience in technical program management, program management, engineering operations, or a related role in a technology company • Proven experience leading large, cross-functional technical programs involving Engineering, Product, and Data Science / ML teams • Strong understanding of software development lifecycle, release planning, technical dependencies, and execution risk management • Experience driving prioritization, roadmap coordination, resource planning, and delivery tracking across multiple teams • Ability to work effectively across technical and business teams and influence decisions without direct authority • Strong analytical and structured problem-solving skills • Excellent written and verbal communication skills, including experience communicating with executive stakeholders • Ability to thrive in ambiguous, fast-changing, highly collaborative environments Nice to Have • Experience in enterprise SaaS, AI/ML, platform, or data-heavy product companies • Familiarity with LLMs, agentic systems, automation platforms, or applied AI products • Experience supporting CTO-level or senior technical stakeholders • Background working in high-growth startup or scale-up environments Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.