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Mid LevelPart-timeGoAIAPI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
This project delivers a Thai Voice AI PoC that automates high-volume outbound telemarketing calls using real-time voice interaction and LLM-based intent handling. The solution improves call consistency and conversion quality, benchmarks multiple ASR/TTS providers in Thailand, and enables safe human handoff for complex cases.
Key Responsibilities
- →Define and maintain QA strategy for Voice AI PoC → MVP
- →Design test scenarios for telemarketing flows, intents, and edge cases
- →Validate ASR/TTS quality (WER/CER, accent robustness, noise conditions)
- →Test LLM intent accuracy, fallback behavior, and confidence thresholds
- →Verify human handoff, consent, DNC, and compliance-related logic
- →Analyze QA metrics and provide go/no-go recommendations
- →Ensure demo and readout readiness (no surprises on demo day)
Requirements
- ✓QA for voice, conversational AI, or IVR systems (Thai language)
- ✓Scenario-based and exploratory testing
- ✓Experience with API, backend, and integration testing
- ✓Log analysis, trace inspection, and defect root-cause analysis
- ✓Ability to translate business flows into testable acceptance criteria
- ✓Voice AI fundamentals: ASR, TTS, WER, CER, latency metrics
- ✓LLM-based intent detection and confidence thresholds
- ✓Call flow logic: barge-in, interruptions, silence handling, hang-ups
- ✓QA metrics and release readiness criteria
- ✓Basic understanding of compliance concepts (consent, opt-out, escalation)
