Senior Customer Training Specialist at Newrelic

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Technical Training Specialist / Senior Technical Training Specialist (India) Your opportunity The Global Technical Enablement team at New Relic provides the planning, design, and expert delivery required to drive technical excellence across our customers. The Technical Training Specialist for India is a highly strategic role responsible for owning the technical readiness and maturity of our external customers and partners. Operating as a critical resource for the region, you will be 100% dedicated to delivering high-impact, Outcome-Driven Enablement (ODE) directly to strategic customers and partners. As the regional face of our technical education, you will act as the tip of the spear for driving platform adoption, delivering formal certifications, and ensuring that our customers and partners achieve deep technical mastery to realize the full business value of New Relic What you’ll do • Execute External Outcome-Driven Enablement: Deliver bespoke, high-value technical training and on-site workshops directly to strategic customers and partners in the India region. • Lead Certification Programs: Serve as the primary instructor and authority for New Relic's formal certification programs in the region. Deliver high-stakes certification training bootcamps and actively proctor certification exams to ensure strict technical standards and partner ecosystem readiness are maintained. • Align Training with GTM Priorities: Ensure all external training, partner bootcamps, and certification initiatives are tightly aligned with regional Go-To-Market strategies and broad organizational business priorities. • Translate the Product Roadmap: Act as the critical bridge between the Product organization and our customers. Absorb upstream product roadmaps and technical messaging, translating them into scalable, hands-on learning assets and labs for the region. • Design Scalable Technical Curricula: Build and maintain high-quality technical content, exam preps, and sandboxes that can be leveraged regionally and globally. • Drive Customer Expansion: Establish metrics to measure the impact of technical enablement and certifications on customer stickiness, platform adoption, and consumption growth. • Leverage AI for Enablement Scale: Utilize emerging GenAI technologies and coding assistants (e.g., Gemini and Claude Code) to accelerate the development of technical curricula, automate lab environment creation, and maximize overall team productivity. Required Skills: • Extensive Regional Travel (Up to 75%): Highly mobile and willing to travel extensively across India up to 75% of the time to deliver in-person customer workshops, partner bootcamps, and on-site certification proctoring. • Deep Technical Acumen: Expert-level understanding of the Observability market, modern infrastructure (Kubernetes, Cloud), and application development environments (Java, .NET, Node, Python). Ability to hold your own with CTOs, VPs of Engineering, and elite Customer Architects. • Facilitation and Coaching: Elite presentation and facilitation skills. Proven experience delivering highly technical, interactive workshops and formal certification courses to external enterprise customers. • Content & Lab Development: Expertise in designing hands-on, scenario-based technical training, sandboxes (e.g., Instruqt), and architectural blueprints. • Cross-Functional Integration: Ability to seamlessly navigate upstream (Product/PMM) and synthesize complex technical concepts into consumable training for customers. • Experience in SaaS/Tech: 5+ years of experience in technical enablement, pre-sales (SC/SE), technical account management, or technical training within the SaaS/Cloud tech industry. Bonus Skills • Value Engineering: Experience translating deep technical metrics (telemetry) into executive-level business value and ROI. • Practitioner Background: Previous experience as a Software Engineer, DevOps Engineer, or SRE. • Certifications: Active certifications in major cloud providers (AWS, GCP, Azure) or modern infrastructure frameworks (Kubernetes, Terraform). • Adaptability: Skilled at prioritizing tasks, managing complex travel schedules, and meeting deadlines in a dynamic, fast-paced environment. #LI-AD1 Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [Upgrade to PRO to see contact]. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at [Upgrade to PRO to see link]