Loading...
SeniorFull-time
Salary Range
$63,648 - $86,112 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Join a global product support team working on Nexthink, a complex, enterprise-grade solution used by customers worldwide. This role focuses on providing direct support and problem-solving for customers and partners.
Key Responsibilities
- →Own Level 1 and Level 2 support cases for customers and partners across multiple regions
- →Troubleshoot complex issues involving Linux servers, Windows environments, networking, and cloud infrastructure
- →Work directly with customers via remote sessions and follow-ups
- →Track and manage cases from initial report to final resolution
- →Collaborate with Engineering, Product, and other internal teams to unblock issues
- →Participate in incident reviews and follow-up meetings
- →Maintain and improve the knowledge base to prevent redundant problem-solving
- →Take ownership of your domain, going beyond standard runbook procedures
Requirements
- ✓Experience with Linux servers and Windows environments
- ✓Strong understanding of networking concepts
- ✓Knowledge of cloud infrastructure
- ✓Ability to troubleshoot complex technical issues
- ✓Excellent communication skills for direct customer interaction
- ✓Team collaboration and problem-solving abilities
