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SeniorFull-timeRust
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to support growth and customer retention in North America. This role will be responsible for a portfolio of strategic enterprise customers, guiding them along their DEX journey using Nexthink’s DEX Methodology.
Key Responsibilities
- →Own and execute a comprehensive customer success plan for up to 20 Nexthink Enterprise customers
- →Build relationships with key leadership contacts within the CIO organization and other influential stakeholders
- →Identify, define, track, measure and share the overall impact and value of Nexthink
- →Deliver on-time renewals and achieve renewal targets
- →Identify new opportunities for Nexthink through Professional Services engagements or upsell/cross-sell
- →Maintain customer health by having regular cadence with the right Customer contacts
- →Deliver DEX workshops to support educating and development of the customer journey
- →Participate in quarterly business reviews with key customer stakeholders
- →Act as the voice of the customer and provide feedback to Nexthink teams
- →Foster collaboration within the Nexthink ecosystem and share best practices
- →Update CRM database to ensure customer data is accurate and reliable
Requirements
- ✓Experience working with enterprise customers
- ✓Strong understanding of customer success methodologies
- ✓Ability to build relationships with key stakeholders
- ✓Experience with DEXOps or similar customer experience platforms
- ✓Strong communication and presentation skills
- ✓Ability to work collaboratively with cross-functional teams
- ✓Experience with CRM systems
Benefits
- ★Opportunity to work with strategic enterprise customers
- ★Collaborative work environment with cross-functional teams
- ★Chance to drive positive customer outcomes and operational success
