Senior Product Manager, Endpoint at Nexthink

We are looking for a Senior Product Manager to define and execute the roadmap for a core part of Nexthink’s endpoint troubleshooting capabilities. This role sits at the intersection of deep platform work and customer-facing product experiences. It focuses on improving how endpoint issues are detected, understood, and resolved at scale, enabling better L1 to L3 troubleshooting workflows and faster issue resolution. The role requires strong technical depth and product judgment, with the ability to work across data, integrations, backend systems, and user workflows while staying focused on customer value. You will collaborate closely with engineering, architecture, design, and customer-facing teams to turn complex technical challenges into clear, high-impact product capabilities. Your responsibilities will be: • Define and drive the roadmap for endpoint troubleshooting capabilities, aligned with customer needs, business priorities, and platform direction. • Lead delivery of capabilities that improve how endpoint issues are detected, understood, and resolved. • Translate complex technical topics into clear product requirements, priorities, and trade-offs. • Work closely with engineering, architecture, and design to build reliable, scalable, and intuitive solutions. • Go deep into endpoint-related technical subjects, including APIs, integrations, data flows, and backend dependencies, to support sound product decisions. • Identify opportunities to apply AI in practical ways that improve troubleshooting effectiveness and user experience. • Partner with support, field, and customer-facing teams to understand pain points and turn them into product opportunities. • Define and track metrics to measure adoption, troubleshooting effectiveness, and product impact.