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Mid LevelFull-timeRustGitAI
Salary Range
$54,188 - $73,313 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Conversational AI Designer / Agent Architect to help design, pilot, and scale enterprise grade AI agents on the NiCE platform. This role involves transforming business challenges into high impact AI solutions and designing conversational agents for real enterprise environments.
Key Responsibilities
- →Design and deliver production ready AI agents across voice and digital channels using NiCE’s AI and CX platforms.
- →Create intuitive, scalable conversational experiences capable of handling real world complexity in high volume and regulated environments.
- →Ensure conversational systems meet enterprise standards for reliability, trust, security, and compliance.
- →Lead the full lifecycle from discovery and conversational design through pilot delivery, measurement, and iteration.
- →Define and evolve best practices for Conversational AI delivery including design standards, evaluation approaches, tuning strategies, and continuous improvement.
- →Partner closely with solution architects, AI engineers, and customer teams to transition pilots into full production deployments.
- →Work directly with large global enterprises to understand complex customer experience challenges and translate them into effective AI driven solutions.
- →Facilitate workshops and design sessions with both business and technical stakeholders.
- →Act as a trusted advisor to customers on AI powered customer experience transformation.
- →Use insights from real world deployments to influence the future direction of NiCE’s AI platform and tooling.
- →Identify product gaps and collaborate with Product, R and D, and AI teams to improve platform capabilities.
- →Contribute reusable conversational frameworks and design patterns that can be applied across industries and use cases.
Requirements
- ✓Experience designing and delivering end to end production systems, ideally within enterprise or customer facing environments.
- ✓Strong problem solving skills and comfort operating in fast moving and ambiguous contexts.
- ✓A builder’s mindset with a focus on ownership, rapid iteration, and delivering measurable outcomes.
- ✓Experience working directly with customers to understand their needs and translate them into real world solutions.
- ✓Excellent communication skills with the ability to bridge technical, design, and business audiences.
- ✓Comfort collaborating across multidisciplinary teams including AI engineering, solution architecture, and product.
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