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SeniorFull-timeGitAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Cognigy’s team. This role focuses on ensuring customers feel supported and guided through their journey with implementing Cognigy’s products, delivering expected outcomes, and achieving further expansion.
Key Responsibilities
- →Leverage extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology
- →Identify customer needs through structured discovery processes and ensure timely coordination and implementation of solutions
- →Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions
- →Engage directly with enterprise executives, articulating the strategic business value of our solutions
- →Define and track customer success metrics, using data to inform strategies
- →Design and implement effective customer retention strategies
- →Craft compelling sales proposals for products and services
- →Encourage and facilitate the development of customer advocates
- →Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction
Requirements
- ✓At least 5 years of experience in the software industry as a Customer Success Manager
- ✓CCaaS, AI or conversational AI a MUST
- ✓A deep understanding of what constitutes strategic business value in the software industry
- ✓Exceptional communication skills, both written and oral
- ✓Empathetic to customer needs with a user-centric approach
- ✓Analytical and structured approach to problem-solving
- ✓Openness to travel up to 20% of the time within the USA
- ✓Robust understanding of business and IT processes, particularly SaaS models
- ✓Personal alignment with our company’s values and culture
- ✓Motivated individual with a genuine interest in AI technology
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