Senior Product Pre-Sales Engineer, CX at Nice

Nice

Canada - Remote·15h ago

SeniorFull-timeJavaScriptJavaRustGitAI

Salary Range

$86,190 - $116,610 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are seeking a Product Pre-Sales Engineer to join our team at NICE Ltd. to contribute to our presale function success. The ideal candidate will work in a data-driven environment with strategic, high-growth accounts and have a passion for AI, Digital, and Analytics.

Key Responsibilities

→Enable customers to create solutions working backwards from their business challenges.
→Define technical solution strategies that fit strategic objectives using NiCE’s Customer Service Automation portfolio.
→Interface with sales, engineering, and product stakeholders to build innovative solutions.
→Become a trusted advisor to business leaders and IT executives.
→Augment and enhance the customer self-service experience in voice and digital channels.
→Support the Sales team by demonstrating how companies can use and deploy customer service automation solutions.
→Prepare and deliver demonstrations of NICE’s Customer Service Automation solutions.
→Evaluate and document prospect’s infrastructure.
→Lead and participate in discovery calls to identify areas of opportunity.
→Partner closely with Sales, engineering, product, and design teams.
→Respond to RFIs and RFPs.

Requirements

✓Bachelor's degree in a related technology field. MBA Preferred.
✓At least 7+ years of experience in solutions engineering, solution/sales architecture, or data.
✓7+ years of consulting or customer engagement experience.
✓5+ years of contact center experience.
✓Successful track record in best-of-class solutions with a portfolio of strong work examples.
✓Analytically minded with strong interpersonal, presentation, project management, problem-solving, and communication skills.
✓Strong multi-tasking skills with the ability to adapt to shifting priorities.
✓Knowledge of chatbot, automation, and/or conversational AI solutions.
✓Familiarity with knowledge management, asynchronous messaging, and analytics solutions.
✓Experience with Enterprise SaaS applications, architecture, APIs, and integrations.
✓Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools.
✓Ability to manage deliverables across multiple projects and meet tight deadlines.
✓Build internal relationships to evangelize Customer Service Automation solutions.
✓Maintain knowledge of modern technologies across AI, Digital, Analytics, Telephony, and Cloud platforms.
✓Summary Bullets
✓Enable customers to create solutions working backwards from their business challenges.
✓Define technical solution strategies using NiCE’s Customer Service Automation portfolio.
✓Interface with sales, engineering, and product stakeholders to build innovative solutions.
✓Become a trusted advisor to business leaders and IT executives.
✓Augment and enhance the customer self-service experience in voice and digital channels.
✓Support the Sales team by demonstrating customer service automation solutions.
✓Prepare and deliver demonstrations of NICE’s Customer Service Automation solutions.
✓Requirement Bullets
✓Bachelor's degree in a related technology field. MBA Preferred.
✓At least 7+ years of experience in solutions engineering, solution/sales architecture, or data.
✓7+ years of consulting or customer engagement experience.
✓5+ years of contact center experience.
✓Successful track record in best-of-class solutions with a portfolio of strong work examples.
✓Analytically minded with strong interpersonal, presentation, project management, problem-solving, and communication skills.
✓Strong multi-tasking skills with the ability to adapt to shifting priorities.
✓Benefit Bullets
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