Senior Program Manager at Nice

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Senior Program Manager, Quality Engineering is a pivotal role within our R&D organization, responsible for driving governance, process excellence, and strategic. This person leads cross-suite integration programs, spearheads AI tools adoption, and owns quality and performance improvement initiatives — acting as the connective tissue between QA, R&D, Product, and Release teams. The right candidate brings both rigor and vision: able to standardize how we deliver quality software while actively pushing the organization forward through innovation and tooling. How will you make an impact? • SDLC Governance & Quality Process • Own and drive governance across Quality Engineering — from sprint planning through release sign-off. • Define and maintain quality process standards, ensuring consistent adoption across cross-functional R&D teams. • Track and report on quality KPIs, test coverage, defect trends, and release readiness to stakeholders and leadership. • Identify process gaps, risks, and blockers; drive course corrections to keep quality milestones on track. • Coordinate with Release Management to align QA sign-off gates with deployment schedules. • Cross-Suite Integration Programs • Lead end-to-end cross-suite integration programs spanning multiple product lines, R&D teams, and geographies. • Coordinate cross-functional dependencies, align timelines, and ensure quality standards are upheld across all integrated components. • Serve as the primary integration point between QA, Architecture, Product Management, and Engineering for complex multi-team deliverables. • Articulate integration status, risks, and plans with accuracy to stakeholders at all levels — from engineers to executive leadership. • AI Tools Adoption • Lead the evaluation, rollout, and adoption of AI-powered tools within the Quality organization. • Partner with Engineering and tooling owners to define AI tool integration standards, governance policies, and success metrics. • Champion a culture of continuous learning and experimentation with emerging AI capabilities across QA and SDLC workflows. • Measure and communicate the impact of AI tooling on quality outcomes, developer productivity, and time-to-delivery. • Quality & Performance Improvement Programs • Define, own, and execute ongoing quality improvement programs targeting defect escape rates, test coverage, and release predictability. • Drive performance improvement initiatives across the QA function through data-driven insights, retrospectives, and process redesign. • Partner with tooling owners (CI/CD, test automation, static analysis) to ensure pipeline quality gates are well-governed and continuously optimized. Have you got what it takes? • Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. • 7–10 years of experience in program or project management within a software development environment. • 5+ years of hands-on experience in a key SDLC role — QA, engineering, or release management. • Demonstrated experience leading cross-functional, cross-suite, or multi-team integration programs. • Solid understanding of software quality processes: test planning, defect lifecycle, regression, UAT, and release readiness. • Functional expertise in Agile/Scrum; Scrum Master experience strongly preferred. • Experience driving technology or tooling adoption programs within an engineering organization. • Experience with Atlassian tools (Jira, Confluence) for tracking, reporting, and documentation. • Strong communication skills — able to tailor updates for engineers, QA leads, and executive stakeholders alike. • Proactive, detail-oriented, and committed to removing blockers without waiting to be asked. What’s in it for you? Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 10858 Reporting into: Senior Director, Engineering, CX Role Type: Individual Contributor #LI-Hybrid About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.