Specialist Automation Engineer, CX at Nice

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. What’s the role? You will design and build automation frameworks and AI-enabled testing capabilities used across multiple teams. This role focuses on engineering scalable systems and tools, not just writing tests—turning real-world workflows into reusable automation and intelligent validation. How will you make an impact? • Design, develop, and maintain shared automation frameworks and platform components used across teams. • Build and extend AI-enabled automation solutions, including intelligent validation and test generation. • Develop service-level and API automation, ensuring coverage across distributed systems. • Integrate automation into CI/CD pipelines, enabling continuous validation at scale. • Collaborate with architects and engineering teams on backlog-driven platform development. • Improve automation efficiency through AI-assisted development, test generation, and analysis. • Debug and diagnose issues across automation, services, and system interactions. Have you got what it takes? • 8–12 years of professional software development experience (not just test execution). • Strong programming skills in Java or C# with solid object-oriented design principles. • Hands-on experience with modern automation frameworks (Playwright or similar). • Experience building API and service-level automation (REST or event-driven systems). • Working knowledge of Python, especially for AI-related workflows or tooling. • Experience integrating automation into CI/CD pipelines. • Strong understanding of system design, debugging, and maintainability. • Ability to work across teams and contribute to shared platforms and frameworks. AI & Automation expectations • Hands-on exposure to LLMs or AI-assisted development tools. • Experience applying AI/LLM tools to automate test generation, validation, or analysis. • Practical mindset for using AI to solve real engineering problems, not just prompt tuning. Nice to have • Experience with TypeScript-based frameworks (Playwright ecosystem). • Familiarity with cloud platforms (AWS/Azure). • Experience building internal tools, SDKs, or shared libraries. • Exposure to observability and debugging tools. • Experience working in distributed systems or microservices environments. What’s in it for you? • Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! • At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Req ID: 10620 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.