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SeniorFull-time
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
About Job
Associate Support Specialist, Chennai
The Associate Support Specialist will serve as the first point of contact for IT support within the organization. This role involves providing Level 1 technical assistance to end-users, resolving incidents, and fulfilling service requests in alignment with agreed Service Level Agreements (SLAs). The ideal candidate should possess strong troubleshooting skills, customer service orientation, and the ability to work in a fast-paced environment.
Responsibilities
• Act as the initial point of contact for IT-related issues via phone, email, chat, or ticketing system. 
• Diagnose and resolve Level 1 technical issues related to hardware, software, operating systems (Windows, MacOS), and mobile platforms (iOS, Android). 
• Handle password resets, account unlocks, and basic user account administration. 
• Install, configure, and manage software on end-user systems. 
• Provide support for VPN, remote access, and basic network connectivity issues. 
• Document all incidents and service requests accurately in the ITSM tool (ServiceNow). 
• Escalate unresolved issues to Level 2/3 support teams following defined escalation procedures. 
• Maintain high standards of customer communication and ensure timely updates on ticket status. 
• Contribute to knowledge base articles and FAQs for common issues. 
• Ensure compliance with ITIL practices and organizational policies. 
• Respond promptly to requests for assistance and confirm completion. 
• Follow standard operating procedures, adhere to company policies, and respect ground rules
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About NielsenIQ
NielsenIQ is a global leader in providing data and insights to help businesses understand consumer behavior and market trends. Operating at the intersection of retail, media, and consumer goods industries, the company was formed through the strategic merger of Nielsen and CACI International's information services division, leveraging decades of expertise in market analytics. Headquartered in the United States with a widespread international presence, NielsenIQ combines advanced technology with deep industry knowledge to deliver actionable intelligence to clients worldwide. The company offers a comprehensive suite of products and services, including retail measurement, media analytics, and consumer insights, all powered by cutting-edge data science and AI technologies. Key features of their solutions include real-time market tracking, granular consumer segmentation, and predictive analytics to optimize business strategies. NielsenIQ primarily serves large retailers, consumer packaged goods manufacturers, and media companies, providing them with the tools to enhance decision-making, drive growth, and adapt to evolving market dynamics. Notable achievements include being a long-standing benchmark in retail measurement and media ratings, with a reputation for accuracy and reliability. NielsenIQ holds a dominant market position, trusted by over 50,000 clients globally, and is recognized for its commitment to innovation and data integrity. The company’s unique value proposition lies in its ability to unify disparate data sources into cohesive insights, enabling clients to navigate complexity and capitalize on emerging opportunities with confidence.
