Customer Support Executive at NielsenIQ

ABOUT THIS JOB The Customer Service Executive will act as first-line Customer Support for a large pool of NIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients. This is a hybrid model of working.  RESPONSIBILITIES • Responding to queries, both internal and external, within agreed business SLAs. These will be across telephone, email or online communication channels • Developing a comprehensive understanding of the core Nielsen Brandbank service, as well as any additional “value – add” services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise.  • Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances • Working with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from NIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate • Regular reporting according to customer & business needs.A LITTLE BIT ABOUT YOU You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development. REQUIREMENTS • Availability to work from 10:00 – 18:00 • Experience in a Customer Service role, ideally in a Business to Business environment • Fluency in English and Polish is requiredWE OFFER   • Convenient Schedule - We operate in a hybrid work system, with two days a week in the office and the remaining days from home. This gives you the flexibility to work in the environment that suits you best. We also provide all the necessary equipment to ensure you can perform your duties effectively from home.  • International Team- You’ll work with a diverse, international team, interacting daily with colleagues and stakeholders from different countries. English will be your primary language, giving you the chance to work in a truly global environment  • Skill Development - This role provides an exciting opportunity to develop expertise by working closely with diverse clients. You'll gain firsthand experience in understanding client needs, delivering tailored solutions, and managing complex projects, which will sharpen your analytical, communication, and client management skills.  • Career Growth - As part of an international organization, you’ll have access to various development programs and opportunities for relocation within other departments or even countries. Your growth matters to us, and we’re committed to supporting your professional journey!  • Benefits Package -Our benefits package includes a Multisport card (paid partially by an employee and by NIQ - optional), private medical coverage through Medicover, life insurance, and a Benefit platform to purchase cinema and theater tickets. You’ll also have volunteer time off to contribute to causes that matter to you.   • Well-being - Your well-being is a priority. Through our Employee Assistance Program (EAP), you have 24/7 access to confidential support whenever needed. We also offer additional days off and recognize significant moments in your life.  • LinkedIn Learning - You’ll receive free access to LinkedIn Learning, allowing you to develop new skills at your own pace. From technical knowledge to personal development, this platform offers a wide range of courses to support your career growth.  #LI-PP1