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SeniorFull-time
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Customer Success Manager to join the Consumer Behavior and Insights Practice in India. This role focuses on delivering excellence while maintaining high operational efficiency and supporting sales initiatives.
Key Responsibilities
- →Lead and manage a customer success delivery team
- →Support the India Sales organization and clients with methodologies and technical needs
- →Drive expertise in the practice and champion methods in proposal writing and RFP processes
- →Support the India Customer Success lead in managing P&L, including budgets
- →Coordinate cross-training programs to maximize solution and delivery excellence
- →Set and measure high delivery standards to drive client satisfaction
- →Contribute to India revenue targets by supporting repeat sales
- →Coordinate with India Vertical business leaders on client and project revenue growth
- →Represent Customer Success at key client meetings and engagements
- →Drive employee engagement and retention
- →Foster a culture of continuous improvement and accountability
Requirements
- ✓Proven experience in leading teams and developing talent
- ✓Ability to work collaboratively with internal and external teams
- ✓Capability to maintain positive client relationships and resolve issues
- ✓Strong logic, deductive reasoning, problem-solving, and critical thinking skills
- ✓Skilled communicator with experience in client presentations
- ✓Ability to synthesize data and simplify findings to solve business issues
- ✓Strong project management skills and ability to manage multiple priorities
- ✓Experience using large data sets to find insights and make recommendations
- ✓High say-do ratio
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