Senior Operations Manager at NielsenIQ

• Strategic knowledge of Panel products or equivalent large programs • Have been involved in setup, execution and expansion of large programs in operations – creating collaborations across different workstreams in Data Operations, worked closely with Client Operations, Technology, Data Science, Product Leadership towards shaping the priorities & decisions of the product. • Particularly having a background or experience handling 3rd party / vendor execution teams and/or managing large scale projects teams in multiple locations – for setup of such large programs. • Demonstrated strong capability in running Growth programs, being able to manage programs with aggressive timelines and ramp up requirements with an eye on high quality work, managing in-house + 3rd party teams. • Translating operational gaps and improvement areas into product / feature enhancements • Preferably 3 years of handling programs of this scale • Background in coding function in operations is a preferred plus • Core responsibilitiesThe person fulfilling this role will lead Coding for an Omni / Growth program in operations which will include managing the organization of 200+ associates, including running the 3rd party engagement for large scale outsourcing of coding for large programs; prior experience in managing a span of 80-100 associates is a plus. • • The person will be entirely responsible for owning the delivery of Coding outcomes to the overall product delivery – including but not limited to the BAU operations, managing the incremental events & enhancements that get added to the BAU and responsible for the metrics on the product health, as well as manage the people performance metrics. • Considering the role will include engaging 3rd party workforce as well, proactively managing the performance metrics of the 3rd party team’s outcomes will be key, alongside the in-house team management. •  As a primary owner of the functional area for the product, the person will have to be comfortable with stakeholder engagement beyond the scope of coding – be it other operational areas, as well as outside operations – PL, Dsci, Tech, Transformation etc. Needs to be comfortable with reporting out to leadership and engaging stakeholders in discussions – for changes, prioritization of issues, escalations & resolutions. • The person will directly report to the Operations Leader for Omni. • A big part of the role will also involve collaborating cross functionally on defining the path to growth – with growth programs  - this includes being able to redefine processes, identify how the organization/teams have to evolve and adapt with the changing landscape, define training & levelling up requirements for the teams, execute the growth and manage transition smoothly as per SOPs.