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SeniorFull-timeJavaScriptJavaAgile
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
β’ Deep practical experience with ITOM, MID Server management, scheduling, troubleshooting and ongoing optimisation
β’ Proven experience maintaining CMDB health including identification and remediation of data quality issues, relationship mapping and use of CMDB Health Dashboards
β’ Solid experience with ITSM modules including Incident, Problem, Change, Request Management and Service Catalog
β’ Experience gathering, analysing and translating business and technical requirements into well designed ServiceNow solutions
β’ Strong understanding of Agile delivery and experience working within sprint based delivery models
β’ Experience managing update sets and promoting changes safely across multiple environments including development, test and production
β’ Good understanding of ServiceNow licensing models and impact assessments when introducing new functionality
β’ Ability to build complex reports and dashboards using performance analytics, standard reporting and advanced data visualisation techniques
β’ Experience designing and implementing platform customisations while adhering to ServiceNow best practices and minimising technical debt
β’ Strong scripting skills using JavaScript including Glide APIs, business rules, client scripts, UI policies and script includes
β’ Experience with integrations using REST, SOAP or MID Server based integrations
β’ Proactive approach to platform stability, upgrade readiness and technical health management
β’ Ability to provide guidance and mentoring to junior administrators and developers
β’ Strong stakeholder management skills with the ability to communicate effectively with technical and non technical audiences
β’ Experience supporting audits, compliance requirements and operational governance processes
β’ Desirable experience with additional modules such as HRSD, CSM, SecOps or Service Portal
β’ Strong problem solving skills with a focus on continuous improvement and automation.
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About NielsenIQ
NielsenIQ is a global leader in providing data and insights to help businesses understand consumer behavior and market trends. Operating at the intersection of retail, media, and consumer goods industries, the company was formed through the strategic merger of Nielsen and CACI International's information services division, leveraging decades of expertise in market analytics. Headquartered in the United States with a widespread international presence, NielsenIQ combines advanced technology with deep industry knowledge to deliver actionable intelligence to clients worldwide. The company offers a comprehensive suite of products and services, including retail measurement, media analytics, and consumer insights, all powered by cutting-edge data science and AI technologies. Key features of their solutions include real-time market tracking, granular consumer segmentation, and predictive analytics to optimize business strategies. NielsenIQ primarily serves large retailers, consumer packaged goods manufacturers, and media companies, providing them with the tools to enhance decision-making, drive growth, and adapt to evolving market dynamics. Notable achievements include being a long-standing benchmark in retail measurement and media ratings, with a reputation for accuracy and reliability. NielsenIQ holds a dominant market position, trusted by over 50,000 clients globally, and is recognized for its commitment to innovation and data integrity. The companyβs unique value proposition lies in its ability to unify disparate data sources into cohesive insights, enabling clients to navigate complexity and capitalize on emerging opportunities with confidence.
