Support Specialist- SharePoint development at NielsenIQ

Support Specialist – Microsoft 365 Enterprise IT Job Description The Support Specialist is responsible for providing technical support to users through the analysis and resolution of technical problems​.  In this role, support is for Microsoft 365 (M365) applications, but specializing in SharePoint administrative support and development. Responsibilities • Provide SharePoint development assistance for our Marketing and Communications teams, primarily related to our corporate Intranet. • Edit existing Intranet sites and develop new sites as requested.  Make SharePoint configuration changes as required. • Build custom SharePoint solutions included web parts, apps and extensions using the SharePoint framework, .NET, JavaScript and CSS. • Create automated business workflows using Power Automate and Power Platform as needed. • Provide Tier 2 support for the M365 platform via phone, email and ticketing system. • Performs troubleshooting as required.  Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations. • Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed. • Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet application goals. • Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards. • Administer on-call and after-hours technical support during scheduled outages and unscheduled emergency situations. • Escalate issues to appropriate teams within IT as needed. • Manage incoming help tickets and assign appropriately. • Create and maintain documentation as it relates to corporate applications, support and processes.Soft skills and Professionalism • Passionate about customer service. • Ability to successfully build relationships with challenging stakeholders and navigate social environments. • Maintain an enthusiastic attitude and willingness to assist users at all times. • Always ensure that conversations/discussions with end users are professional and focused on issues related to business and technology support. • Ability to communicate effectively. • Ability to successfully balance multiple simultaneous demands & self-adjust to meet shifting priorities. • Works well with colleagues and managers and is able to learn new applications, technologies and competencies at a reasonable pace​. • Show initiative and follow through to completion of assigned tasks. • Apply previous learnings, maintain certifications and demonstrate willingness to adapt and learn new technology solutions. • Respond positively to coaching and show improvement in areas requiring additional training or feedback.