Senior Account Manager - Mandarin Speaking at nium

nium

Singapore·4d ago

SeniorFull-timeAWS

Salary Range

$71,604 - $96,876 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Senior Account Manager to join Nium's APAC Sales team. This role involves partnering with industry leaders in strategic industries including financial institutions, travel, and technology. You will collaborate across functions and drive the hyper growth of Nium with exceptional impact.

Key Responsibilities

→Drive customer success and contribute to achieving organizational targets and account-specific objectives
→Drive an innovative culture and ensure ongoing improvements of products, processes, and systems
→Develop strategic and collaborative relationships with customers
→Partner closely with sales and delivery teams to ensure smooth handoffs
→Monitor service performance and manage all escalations from customers
→Engage with leaders at prospective and existing customers to build and maintain relationships
→Manage and deliver effective reporting and data to cross-functional and leadership teams
→Represent the voice of the customer to influence internal stakeholders
→Work with cross-functional leaders to ensure strategy and execution alignment

Requirements

✓5+ years of experience in Business Development, Account Management, or Customer Success
✓Understanding of financial, banking, payments, and/or financial services industries
✓Familiarity with CRM (Salesforce) or sales enablement tools
✓Experience in a dynamic environment with ambiguous structure and processes
✓Ability to thrive in a fast-paced, constantly evolving business environment
✓Proficiency in Mandarin is essential