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LeadFull-timeRustAI
Salary Range
$108,375 - $146,625 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Lead (CSL) for strategic accounts at Notable Health. This role involves being the accountable owner of customer outcomes across complex healthcare partnerships, leading the post-sale relationship end-to-end, and serving as a trusted executive partner to customer leadership.
Key Responsibilities
- →Establish and maintain trusted relationships with C-suite and senior leaders
- →Own overall account health, including adoption, utilization, realized ROI, and retention
- →Develop and maintain multi-quarter value roadmaps that align customer priorities
- →Establish and maintain clear governance structures and executive cadences
- →Serve as the internal quarterback across Customer Success, Delivery, Product, Support, and Partnerships
Requirements
- ✓7+ years of experience in customer success, implementation, consulting, or equivalent roles within healthcare or healthcare technology
- ✓Proven experience partnering with and influencing C-suite and senior healthcare executives
- ✓Strong understanding of healthcare operations, healthcare IT systems, and enterprise workflow or automation platforms
- ✓Exceptional communication skills, with the ability to synthesize complexity into clear executive-level narratives
- ✓Highly organized, strategic, and comfortable leading cross-functional teams without direct authority
- ✓Bachelor’s degree or equivalent practical experience
- ✓Willingness to travel up to 30% of the time
Benefits
- ★Opportunity to impact 100 million patients
- ★Work with a purposeful culture
- ★Chance to transform healthcare on a massive scale
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