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ManagerFull-timeFigmaAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Notion's team. This role focuses on driving growth, adoption, retention, and expansion for our product, which helps teams manage their work seamlessly.
Key Responsibilities
- →Own post-sale customer lifecycle including onboarding, AI adoption, value delivery, and renewal for a book of named accounts
- →Develop success plans to help every customer achieve desired objectives
- →Lead AI workshops to build and deploy workflows that solve specific business problems
- →Develop Notion champions and advocates within book of named accounts
- →Conduct business reviews with senior stakeholders to communicate value received
- →Partner with AEs on growth strategy within existing accounts
- →Innovate on Customer Success programs to retain and grow customers
- →Learn our product inside and out
Requirements
- ✓3+ years of success in Customer Success or Account Management role
- ✓Experience driving the end-to-end customer journey from adoption to renewal
- ✓Strong discovery skills to uncover customer challenges and connect them to tailored solutions
- ✓Comfort with technical concepts and ability to build and implement AI workflows
- ✓Ability to articulate value customers are receiving and present it effectively to senior audiences
- ✓Ability to build Customer Success playbooks and new processes based on learnings
- ✓Ability to work cross-functionally to solve customer problems creatively
- ✓Ability to navigate ambiguity in a fast-paced and foundational team
- ✓Curiosity and willingness to adopt AI tools to work smarter and deliver better results.
