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ManagerFull-timeFigmaAI
Salary Range
$44,880 - $60,720 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Notion's Enterprise team. This role focuses on driving growth, adoption, retention, and expansion for our product, which helps teams manage their work more effectively.
Key Responsibilities
- →Drive AI adoption, value delivery, and renewals for a book of named accounts
- →Shape customer outcomes and contribute directly to predictable revenue
- →Lead AI workshops to build and deploy workflows that solve specific business problems
- →Identify and qualify expansion opportunities within existing accounts
- →Co-build customer success plans to help customers achieve desired objectives
Requirements
- ✓7+ years of experience in Customer Success or Account Management
- ✓Experience driving the end-to-end customer journey from adoption to renewal
- ✓Strong discovery skills to uncover customer challenges and connect them to tailored solutions
- ✓Comfort with technical concepts and ability to build and implement AI workflows
- ✓Ability to articulate value to senior audiences and build Customer Success playbooks
- ✓Native level Japanese and business level English
Benefits
- ★Opportunity to shape our future product based on customer insights
- ★Chance to elevate your skills while tackling impactful challenges
- ★Work in a fast-paced environment with a foundational team
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