Enterprise Technical Support Specialist, Korea at Notion

Notion

Seoul, South Korea·18h ago

Mid LevelFull-timeJavaScriptTypeScriptPythonJavaMySQLREST APIFigmaAIAPI

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Enterprise Technical Support Specialist, Korea to join our team. This role involves partnering with enterprise customers and internal teams to troubleshoot complex technical issues and drive improvements to support systems.

Key Responsibilities

→Deliver white-glove support to our largest customers by owning high-impact technical issues from intake to resolution
→Build strong relationships with enterprise customers through clear communication and consistent updates
→Perform advanced troubleshooting across Notion and relevant integrations
→Conduct initial technical triage, document findings, and file high-quality bugs with Engineering
→Drive cross-functional alignment with Engineering, Product, and GTM to deliver customer outcomes
→Lead incident response activities and coordinate stakeholders
→Identify recurring issue patterns and propose product/process improvements
→Define, track, and improve key operational metrics for enterprise support
→Create and maintain internal knowledge bases and contribute to user-facing content
→Participate in an on-call rotation to support customers outside of normal working hours

Requirements

✓8+ years’ experience in technical support, technical account management, or a similar role
✓Native-level Korean speaker with business-level English proficiency
✓Strong understanding of and experience with REST APIs
✓Experience troubleshooting desktop applications on Microsoft Windows and macOS
✓Knowledge of single sign-on (SSO), including OAuth, SAML, and SCIM
✓Strong analytical, debugging, and problem-solving skills
✓Ability to analyze server and client application logs and identify root causes
✓Strong written and verbal communication skills
✓Ability to work under pressure and remain focused
✓Experience leading cross-team initiatives from problem definition to rollout
✓Strong organizational judgment and ability to drive alignment
✓Program/project leadership experience
✓Use metrics to identify systemic opportunities and deliver improvements
✓Summary Bullets
✓Troubleshoot complex technical issues for enterprise customers
✓Build relationships with customers through clear communication
✓Perform advanced troubleshooting across Notion and integrations
✓Drive cross-functional alignment to deliver customer outcomes
✓Lead incident response activities and coordinate stakeholders
✓Identify recurring issues and propose improvements
✓Create and maintain internal knowledge bases
✓Requirement Bullets
✓8+ years’ experience in technical support or similar role
✓Native-level Korean speaker with business-level English
✓Experience with REST APIs
✓Troubleshooting experience on Windows and macOS
✓Knowledge of SSO, OAuth, SAML, and SCIM
✓Strong analytical and problem-solving skills
✓Experience leading cross-team initiatives
✓Strong organizational judgment
✓Program/project leadership experience
✓Benefit Bullets
✓[]