Data Center Operations Program Manager at Nscaleoperationsukltd

.Position Summary The Data Center Operations Program Manager is responsible for driving operational excellence, scalability, and cross-functional alignment across Nscale’s data center portfolio. This role serves as a key operational leader and strategic partner to the Director, supporting execution of critical priorities and ensuring consistent, high-quality operations across all sites. The position oversees end-to-end operational programs, including vendor coordination, site readiness, performance management, and process standardization, without duplicating day-to-day operational execution. The role is central to building a scalable operating model as Nscale expands its data center footprint. Key Responsibilities Operational Leadership & Program Management ● Lead and manage cross-functional operational programs across multiple data center sites ● Drive consistency in operational practices, standards, and processes ● Support execution of strategic initiatives tied to scaling and operational maturity ● Act as a central coordination point across Operations, EHS, Security, IT, and Construction Multi-Site Scaling & Readiness ● Support onboarding and ramp-up of new data center sites ● Develop and implement standardized processes for site readiness and operational handoff ● Identify gaps in operational capabilities and drive solutions ● Ensure consistency across regions while adapting to local requirements Vendor & Service Integration ● Oversee coordination with operations vendors ● Ensure alignment between vendor execution and Nscale operational standards ● Monitor overall service delivery effectiveness and support issue resolution ● Facilitate governance structures and performance reviews Escalation & Issue Management ● Serve as a central point of coordination for operational escalations ● Drive timely resolution of issues impacting safety, reliability, or performance ● Track trends and recurring issues, ensuring root cause resolution ● Coordinate cross-functional response during high-impact events Process Standardization & Continuous Improvement ● Develop and implement scalable operational frameworks and playbooks ● Identify inefficiencies and opportunities for improvement across sites ● Drive adoption of best practices and operational consistency ● Support implementation of tools and systems to enable scale Cross-Functional Coordination ● Partner closely with: ○ EHS (safety and compliance) ○ Security (physical security and incident coordination) ○ IT (network and systems integration) ○ Construction (site delivery and transition to operations) ● Ensure alignment across all functions supporting data center operations Reporting & Leadership Support ● Develop and deliver operational reporting and insights to leadership ● Provide visibility into performance, risks, and operational readiness ● Support decision-making through data-driven analysis ● Act as a trusted advisor and extension of the Director Qualifications Required ● Bachelor’s degree in Engineering, Operations, Business, or related field (or equivalent experience) ● 7+ years of experience in data center operations, program management, or mission-critical environments ● Experience managing complex, multi-site operations or programs ● Strong understanding of data center infrastructure and operational requirements Preferred ● Experience in hyperscale or large-scale data center environments ● Background in vendor management and service delivery models ● Familiarity with EHS, security, and compliance frameworks ● Experience supporting rapid organizational or infrastructure scaling Skills and Competencies ● Strong leadership and organizational skills ● Ability to operate in complex, cross-functional environments ● Excellent communication and stakeholder management skills ● Strategic thinking with strong execution capability ● High level of ownership and accountability ● Ability to manage ambiguity in a fast-paced, scaling environment Key Success Metrics ● Operational consistency across sites ● Successful onboarding and readiness of new data centers ● Timeliness and effectiveness of issue resolution ● Reduction in operational inefficiencies and recurring issues ● Quality and clarity of reporting to leadership Work Environment ● May require travel to data center sites ● Combination of office-based, remote, and on-site engagement Why This Role Matters This role is critical to building a scalable, high-performing data center operations function. It ensures that as Nscale grows, operations remain consistent, controlled, and aligned across all sites, while enabling leadership to maintain visibility and accountability without becoming a bottleneck. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.