Salary Range
$129,200 - $174,800 /year
EstimatedThis salary is estimated based on similar roles. The actual salary may vary.
.Position Summary The Data Center Operations Program Manager is responsible for driving operational excellence, scalability, and cross-functional alignment across Nscaleβs data center portfolio. This role serves as a key operational leader and strategic partner to the Director, supporting execution of critical priorities and ensuring consistent, high-quality operations across all sites. The position oversees end-to-end operational programs, including vendor coordination, site readiness, performance management, and process standardization, without duplicating day-to-day operational execution. The role is central to building a scalable operating model as Nscale expands its data center footprint. Key Responsibilities Operational Leadership & Program Management β Lead and manage cross-functional operational programs across multiple data center sites β Drive consistency in operational practices, standards, and processes β Support execution of strategic initiatives tied to scaling and operational maturity β Act as a central coordination point across Operations, EHS, Security, IT, and Construction Multi-Site Scaling & Readiness β Support onboarding and ramp-up of new data center sites β Develop and implement standardized processes for site readiness and operational handoff β Identify gaps in operational capabilities and drive solutions β Ensure consistency across regions while adapting to local requirements Vendor & Service Integration β Oversee coordination with operations vendors β Ensure alignment between vendor execution and Nscale operational standards β Monitor overall service delivery effectiveness and support issue resolution β Facilitate governance structures and performance reviews Escalation & Issue Management β Serve as a central point of coordination for operational escalations β Drive timely resolution of issues impacting safety, reliability, or performance β Track trends and recurring issues, ensuring root cause resolution β Coordinate cross-functional response during high-impact events Process Standardization & Continuous Improvement β Develop and implement scalable operational frameworks and playbooks β Identify inefficiencies and opportunities for improvement across sites β Drive adoption of best practices and operational consistency β Support implementation of tools and systems to enable scale Cross-Functional Coordination β Partner closely with: β EHS (safety and compliance) β Security (physical security and incident coordination) β IT (network and systems integration) β Construction (site delivery and transition to operations) β Ensure alignment across all functions supporting data center operations Reporting & Leadership Support β Develop and deliver operational reporting and insights to leadership β Provide visibility into performance, risks, and operational readiness β Support decision-making through data-driven analysis β Act as a trusted advisor and extension of the Director Qualifications Required β Bachelorβs degree in Engineering, Operations, Business, or related field (or equivalent experience) β 7+ years of experience in data center operations, program management, or mission-critical environments β Experience managing complex, multi-site operations or programs β Strong understanding of data center infrastructure and operational requirements Preferred β Experience in hyperscale or large-scale data center environments β Background in vendor management and service delivery models β Familiarity with EHS, security, and compliance frameworks β Experience supporting rapid organizational or infrastructure scaling Skills and Competencies β Strong leadership and organizational skills β Ability to operate in complex, cross-functional environments β Excellent communication and stakeholder management skills β Strategic thinking with strong execution capability β High level of ownership and accountability β Ability to manage ambiguity in a fast-paced, scaling environment Key Success Metrics β Operational consistency across sites β Successful onboarding and readiness of new data centers β Timeliness and effectiveness of issue resolution β Reduction in operational inefficiencies and recurring issues β Quality and clarity of reporting to leadership Work Environment β May require travel to data center sites β Combination of office-based, remote, and on-site engagement Why This Role Matters This role is critical to building a scalable, high-performing data center operations function. It ensures that as Nscale grows, operations remain consistent, controlled, and aligned across all sites, while enabling leadership to maintain visibility and accountability without becoming a bottleneck.
For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.