Solution Architect – Customer Engagements (Strategic Accounts) at Nscaleoperationsukltd

Role Overview We are seeking a customer-facing Solution Architect to lead and deepen our engagements with Nscale’s most strategic customers. This role sits at the intersection of engineering, product, and commercial teams—acting as a trusted technical advisor to customers while ensuring successful delivery and long-term partnership growth. You will go beyond coordination and program management, developing a deep understanding of customer workloads, architectures, and business objectives. You’ll play a critical role in shaping solutions, guiding customers through technical challenges, and ensuring they realize maximum value from Nscale’s platform. What You’ll Do • Act as the primary technical point of contact for strategic customers, building trusted, long-term relationships • Develop a deep understanding of customer architectures, software stacks, and AI/HPC workloads • Partner with customers to design and optimize solutions on Nscale’s infrastructure • Lead technical discussions, workshops, and architecture reviews with customer teams • Translate customer requirements into clear technical plans and influence internal roadmaps where needed • Own the end-to-end success of customer engagements, ensuring delivery against commitments and timelines • Drive structured communication and alignment between customers and internal engineering, product, and operations teams • Proactively identify risks, performance issues, or gaps in customer environments and drive resolution • Support pre-sales and expansion opportunities by articulating technical value and guiding solution design • Act as a calm, credible presence during incidents—helping troubleshoot issues and maintain customer confidence • Bring structure and follow-through to engagements, ensuring accountability across all stakeholders What We’re Looking For • 5–10+ years in a customer-facing technical role such as Solution Architect, Sales Engineer, or Technical Program Manager • Strong ability to go deep technically (infrastructure, cloud, networking, or AI/HPC workloads) while also operating at a strategic/customer level • Experience working directly with large enterprise, hyperscale, or high-growth technology customers • Proven ability to understand and map complex customer environments (compute, networking, storage, software stacks) • Strong communication skills with the ability to translate between technical and business contexts • Demonstrated ownership and follow-through in driving complex, multi-team deliverables • Experience supporting pre-sales, solution design, or customer expansion efforts • Ability to navigate ambiguity and operate effectively in fast-paced, high-growth environments • Experience with SLAs, delivery commitments, and customer accountability is a strong plus The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range$200,000—$260,000 USDFor information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.