Lead Product Operations, PMT at Nubank

About Nubank Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital financial services platforms, serving 85 million customers across Brazil, Mexico, and Colombia. As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human. Guided by its mission, Nu is fostering access to financial services across Latin America. Our Product Operations Team At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services, we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor, and a quarter… Something else? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently. You can read more about it in our blog and get some insights into how we work. As a Product Operations, you're expected to play a pivotal role in ensuring the best operational performance of our products and providing a smooth customer experience. Responsibilities will include: • Leading end-to-end process improvements, identifying inefficiencies, and designing scalable solutions to enhance quality and performance • Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus. • Building a holistic view of the customer journey, identifying key pain points and opportunities for improvement • Driving the operational inner loop, ensuring insights from customer interactions translate into actionable improvements • Conducting structured analysis to identify performance gaps and defining data-driven action plans focused on efficiency and quality • Owning a roadmap from end to end, evaluating priorities and assessing ambiguous tradeoffs in a fast-paced environment • Translating business and operational needs into clear initiatives and execution plans • Monitoring key operational metrics and proactively identifying and addressing issues • Managing dependencies with internal and external stakeholders to improve overall operational health We're looking for an experienced Product Operations who has: • 6+ years of experience in similar roles • Fluent or native Spanish and English • Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus. • Strong experience in operations, with a proven track record of driving process improvements and operational transformations • Hands-on experience implementing solutions and delivering measurable impact (beyond purely advisory or consulting roles) • Solid analytical skills, with the ability to diagnose problems, structure insights, and develop actionable improvement plans • Experience working in complex, fast-paced environments, ideally within large organizations or highly sophisticated operational settings • Exposure to strategy & operations roles or cross-functional initiatives. Ability to navigate ambiguity and influence stakeholders across different levels and regions • Strong communication skills, with the ability to clearly articulate insights and recommendations • Curiosity and adaptability to leverage modern tools and technologies (including AI) to improve operation Diversity and Inclusion at Nu We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas. Core Benefits • Equity at Nubank • Extended maternity and paternity leaves • Health and life insurance • NuCare - Our mental health and wellness assistance program • Nucleo - Our learning platform of courses • NuLanguage - Our language learning program • Vacations of 15 workdays • Gym partnership Role Location Bogota, Colombia.