Product Operations Senior Manager at Nubank

About Nubank Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital financial services platforms, serving 85 million customers across Brazil, Mexico, and Colombia. As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human. Guided by its mission, Nu is fostering access to financial services across Latin America. Our Product Operations Team At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services, we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor, and a quarter… Something else? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently. You can read more about it in our blog and get some insights into how we work. As a Product Operations, you're expected to play a pivotal role in ensuring the best operational performance of our products and providing a smooth customer experience. Responsibilities will include: • Lead and execute strategic initiatives and business development efforts, structuring mid and long-term priorities and evaluating business risks and tradeoffs. • Partner with senior leadership and cross-functional stakeholders to define and implement high-visibility projects and partnerships. • Oversee operational performance of card manufacturing and delivery, ensuring compliance with service level agreements. • Drive improvements across supply chain and logistics operations, including distribution, carrier performance, and vendor management. • Manage and develop a multidisciplinary team, balancing strategic contributors and execution-focused operational specialists. • Own operational excellence initiatives that improve customer acquisition and onboarding experience, including physical-digital (“phygital”) acquisition channels and new operational pilots. • Structure ambiguous problems into clear action plans and coordinate execution across multiple teams (Product, Operations, Compliance, Risk, and external partners). • Track, analyze, and communicate operational and business performance metrics, proposing corrective actions and process improvements when needed. • Translate business strategy into operational processes, scalable workflows, and execution roadmaps. • Ensure alignment between global strategy and local operational needs, regulations, and customer experience expectations. We're looking for an experienced Product Operations who has: • 8+ years of experience in strategy, consulting, corporate development, product operations, or business operations roles. • Demonstrated people leadership and team development experience, managing diverse seniority levels and profiles. • Strong background in management consulting, business strategy, or corporate development; exposure to operations, logistics, or supply chain is a strong plus. • Experience leading complex cross-functional initiatives from strategy definition through execution. • Strong executive communication and stakeholder management skills, including interaction with senior leadership. • Ability to operate at both strategic and operational levels, moving from structured problem solving to hands-on execution. • Experience managing external partners, vendors, or operational suppliers. • Analytical mindset with experience using data and metrics to drive operational improvements and decision-making. • Fluent or native Spanish and English. • Comfort navigating ambiguity, prioritizing effectively, and influencing without authority in a fast-paced environment. Diversity and Inclusion at Nu We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.