Senior Technical Writer at Odaseva

Since 2012 Odaseva has helped global enterprises secure and manage their most valuable asset: data. The Odaseva EnterpriseData Platform secures and manages Salesforce data, ensuring data resilience, regulatory compliance, and unlocking the value of data. It’s built to solve the complex challenges of large-scale global enterprises.  We’re a fast-growing scale-up with offices in San Francisco, Paris, Sydney, London, Kuala Lumpur, Singapore, and more. We serve a global customer base including Fortune 500 companies, government organizations, and NGOs supporting more than 100 million Salesforce users worldwide. At Odaseva, our values, Trust, Service, Commitment, Excellence, Kaizen, and One Team, define the environment we foster for our employees to thrive and succeed. We're looking for an experienced Senior Technical Writer who will revolutionize how we create and maintain documentation using AI. You'll partner with Product Management, Engineering, and Customer Success teams to deliver exceptional documentation that drives customer success and internal efficiency. Key Responsibilities • Lead documentation strategy for both customer-facing and internal documentation across our SaaS platform. • Write, update, review, and publish product documentation (e.g. Online content, guides, Release Notes, Technical documents). • Pioneer AI-enhanced documentation workflows using tools like ChatGPT, Claude, and other LLMs to dramatically accelerate content creation. • Collaborate closely with Product Managers to transform product specs and requirements into clear, actionable documentation. • Partner with Engineering, Support, and CSM to ensure documentation meets diverse stakeholder needs. • Audit, restructure, and modernize existing documentation to improve findability and usability. • Build reusable templates, style guides, and processes that scale across the organization. • Train and mentor team members on AI-powered documentation best practices. • Analyze documentation metrics to identify gaps and continuously improve content quality. • Manage multiple documentation projects simultaneously in a fast-paced environment. • Act as the bridge between technical complexity and user clarity. Skills and Qualifications: • What You'll Bring:Required: • 7+ years of technical writing experience in SaaS companies. • Proven track record of creating high-quality documentation for complex software products. • Strong technical aptitude with ability to quickly understand APIs, integrations, and technical architecture. • Excellence in written communication with ability to adapt tone for different audiences (developers, end-users, internal teams). • Full professional proficiency in both French and English. • Experience working in fast-paced, agile environments with shifting priorities. • Demonstrated ability to deliver high-value documentation that measurably improves customer outcomes. • Self-starter mentality with strong project management and organizational skills. • Collaborative mindset with excellent stakeholder management abilities.Preferred: • Experience with Salesforce ecosystem. • Hands-on experience using AI tools (ChatGPT, Claude, Gemini, etc.) for content creation. • Track record of establishing documentation processes and standards from scratch. • Experience training or mentoring other writers. • Familiarity with documentation platforms (Confluence, Notion). • Background in developer documentation (APIs,integration guides). Why Join Us • Be at the forefront of AI-powered documentation transformation. • High-impact role where your work directly influences customer success and product adoption. • Opportunity to build and shape documentation practices across the company. • Collaborative culture with cross-functional visibility. Conditions: • Full time permanent contract position, • Based in Paris (75002), • Hybrid: 3 days in the office / 2 days remote work. Who We Are At Odaseva, we believe in fostering an inclusive, supportive work environment where talented people can innovate and grow. Our culture is built on being smart, humble, hardworking, and above all—collaborative. Our core values define who we are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork. Inclusive & Diverse – We champion equality and embrace diversity. Supportive & Collaborative – A team of smart, kind professionals who uplift each other through teamwork, not competition. Excellence with a Casual Touch – High professional standards in a relaxed, approachable work culture. Impact-Driven – A place where you can truly make a difference and advance your career. Innovators in Data & Cloud – Leading the way in cutting-edge technology and solutions. Competitive & Rewarding – Offering industry-leading compensation and benefits. Truly Global – With offices in Paris, San Francisco, Sydney, and London, and a worldwide presence. Flexible Work Environment – We support a hybrid, flexible office culture. At Odaseva, we are an Equal Employment Opportunity (EEO) employer. We consider all applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Compensation: The compensation range will be determined as a reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. If this sounds like the right place for you, we encourage you to apply!