Product Operations Analyst – Global Support at OFX1

Hi. We're OFX, a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive. Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years. Purpose of your role This role sits within the Product Operations team and supports the smooth day-to-day running of OFX’s operational platforms. You’ll be the first point of contact for operational support requests, helping internal teams resolve platform issues while building your understanding of how a global fintech business works end-to-end. We’re looking for a proactive and tech-savvy Product Operations Analyst to join our global Product Operations team. This role is focused on supporting the operational platforms that power our business, including investigating issues, resolving requests, supporting users and helping maintain smooth day-to-day operations across our product ecosystem. You’ll work closely with Product, Technology and Operations teams to investigate issues, identify patterns, improve operational processes and help drive more efficient ways of working. This is a great opportunity for someone early in their career who is curious, organised, enjoys problem solving and has an interest in AI and automation tools. What you do • Manage and respond to operational and platform support requests through Jira Service Management • Investigate, trace and resolve platform and operational issues • Work closely with Product, Engineering and Operations teams to coordinate issue resolution • Monitor recurring issues, identify trends and escalate systemic problems where required • Learn how our Payments, FX, Cards and operational platforms work • Document operational processes, support procedures and knowledge articles in Confluence • Support operational process improvements and efficiency initiatives • Use AI and automation tools to help improve workflows, knowledge management and operational support processes • Build familiarity with AI tools such as Rovo, Claude and workflow automation platformsWhy Join Us • Exposure to Payments, FX, Cards and fintech platforms • Opportunity to work with modern AI and operational tooling • Learn from experienced Product, Technology and Operations teams • Fast-paced and collaborative environment with opportunities for growth • Opportunity to contribute to modernising operational support processes • Mentoring from experienced team members who are invested in your growth