Social Media Manager at Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. THE ROLE You'll be one of the people who makes Dove's social presence happen, day in, day out. From content ideation, trend tracking and scheduling to community engagement, copy writing, and performance tracking, you'll manage the daily rhythm of Dove's social channels and ensure the brand shows up consistently and compellingly across platforms. This is a role for someone who is organised, culturally-fluent, and genuinely enthusiastic about social media as a discipline. You understand what makes content work on TikTok versus Instagram versus YouTube, you can write copy that fits the tone of each platform, and you notice when something is trending before it peaks. We're looking for someone who is as comfortable managing a content calendar and pulling a performance report as they are drafting a reactive post or briefing a content creator on an emerging format. Success means channels that run smoothly, content that consistently meets brand and platform standards, a community that feels listened to and engaged, and performance data that shows steady growth in reach, engagement, and brand affinity. WHAT YOU'LL DO Content Planning and Publishing • Create and manage Dove's social content calendars across TikTok and Instagramand emerging platforms, ensuring a consistent cadence of planned, campaign, and reactive content • Schedule and publish content across platforms, ensuring every post meets brand guidelines, platform specifications, and accessibility standards (captions, alt text, format requirements) • Write and adapt social copy for each platform, ensuring Dove's tone of voice is consistent, compelling, and native to the channel • Coordinate with the creative team and content creators to ensure assets are delivered on time, correctly formatted, and ready to publish • Support the Senior Social Media Manager in planning always-on content, campaign activations, and seasonal or product-launch moments Community Management and Engagement • Monitor Dove's social channels daily, responding to comments, messages, and mentions in a timely, on-brand, and thoughtful manner • Engage proactively with Dove's audience, fostering a sense of community and connection that reflects the brand's values of inclusivity and real beauty • Track trending topics, hashtags, cultural moments, and platform features, flagging relevant opportunities to the wider team and, where appropriate, drafting reactive content • Identify opportunities to surprise and delight Dove's audience through creative engagement, timely responses, and community-building moments Performance Tracking and Reporting • Track and report on social content performance across platforms, compiling regular reports on key metrics including reach, engagement, saves, shares, and audience growth • Use native platform analytics and social management tools to monitor content effectiveness, identify trends, and flag insights that can inform future content decisions • Support the Senior Social Media Manager and Data Analyst in building a continuous learning loop between content output and performance data Collaboration and Coordination • Collaborate with content creators, designers, and copywriters to ensure social assets align with the content calendar and campaign objectives • Support the coordination of influencer and creator content within the publishing schedule, ensuring assets are approved, scheduled, and tracked • Work closely with the Dove brand team on day-to-day social activity, keeping stakeholders informed of what's publishing, what's performing, and what's coming next • Support briefing processes, helping to translate client briefs and campaign objectives into clear direction for the creative team Platform Expertise and Trends • Stay current with social platform updates, algorithm changes, new features, and emerging content formats, sharing relevant developments with the team • Contribute ideas for new content formats, series, and engagement approaches based on platform evolution and audience behaviour • Ensure the studio's content approach reflects the latest platform best practices for organic reach and engagement WHAT YOU BRING • 3-5 years of experience in social media management for consumer brands, ideally in beauty, personal care, wellness, or FMCG • Strong platform fluency across TikTok, Instagram, YouTube, and emerging social channels, including an understanding of content formats, algorithms, audience behaviours, and publishing best practices • Experience managing social content calendars and publishing workflows across multiple platforms • Solid copywriting skills, with the ability to write platform-native social copy that reflects a brand's tone of voice and connects with diverse audiences • Experience with community management, including responding to comments and messages, engaging with audiences, and maintaining a consistent, on-brand presence • Familiarity with social media management tools (such as Sprinklr, Hootsuite, Sprout Social, or similar) and native platform analytics • The ability to track and report on social performance metrics, with a good understanding of what the numbers mean and how they inform content decisions • Strong organisational skills, with the ability to manage multiple workstreams, competing deadlines, and day-to-day publishing demands without losing attention to detail • A genuine interest in social culture, digital trends, and the evolving beauty and personal care landscape • A collaborative, proactive working style, with the confidence to flag opportunities, raise issues, and contribute ideas • Professional proficiency in English; additional languages are a plus Gen AI and Agentic Thinking: • Basic proficiency with Gen AI tools (such as ChatGPT, Claude, Copy.ai, Grammarly) to support copy drafting, content ideation, trend research, and reporting • An agentic approach to your work: ability to self-organise, manage priorities, find efficient solutions, and take initiative across a busy, multi-platform workload • Willingness to experiment with AI tools as part of the social workflow, understanding when they add value and when human creativity, cultural nuance, and community instinct are needed • Understanding of AI limitations, with an eye for outputs that feel authentic and on-brand versus generic Qualifications: • Formal Degree is required • Professional English level spoken and writing. • Live in Mexico City or Metropolitan area NICE TO HAVE • Experience working on Dove or Unilever brands • Experience in an in-house agency, embedded studio, or social-specialist environment • An editorial background or experience writing long-form and short-form content for social • Experience working with influencer or creator content within a publishing workflow • Familiarity with social listening tools and basic audience research • Experience with accessibility in social publishing (captions, alt text, inclusive content practices) • An interest in or experience with brand purpose, inclusivity, or social impact in a marketing context • Familiarity with paid social amplification and how organic and paid content work together #OLATAM #ReqID16995 #OLATAM #REQID16995 Our values shape everything we do: Be Ambitious to succeed  Be Imaginative to push the boundaries of what’s possible  Be Inspirational to do groundbreaking work  Be always learning and listening to understand  Be Results-focused  to exceed expectations  Be actively pro-inclusive and anti-racist across our community, clients and creations  OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.