Technical Support Specialist Level 1 at Onapsis

Onapsis

Bucharest, Bucharest, Romania·1w ago

Mid LevelFull-timePythonAWSAzure

Salary Range

$102,000 - $138,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a motivated Junior Technical Support Specialist to join our Support team at Onapsis. This entry-level role will serve as the first line of contact for customers, working under senior engineers to troubleshoot technical issues and document solutions.

Key Responsibilities

→Respond to incoming customer cases and inquiries via the SFDC ticketing system
→Gather key technical details from customers to assist in troubleshooting
→Perform initial investigation steps using internal documentation, tools, and knowledge base
→Validate customer entitlement and licensing
→Assist in adding, updating, or verifying licensed systems and users
→Collaborate with internal teams to ensure license usage aligns with customer contracts
→Document case details, actions taken, and resolution steps
→Escalate unresolved or complex issues to Level II/III engineers
→Support senior engineers in issue investigations, testing, and customer follow-up
→Suggest or draft updates for the internal knowledge base
→Participate in ongoing training on SAP concepts, Onapsis platform capabilities, and cybersecurity fundamentals

Requirements

✓0–2 years of experience in a technical support or IT helpdesk role
✓Basic understanding of IT concepts such as operating systems, networking, and enterprise applications
✓Strong communication and problem-solving skills
✓Ability to learn quickly and follow structured troubleshooting processes
✓Comfort working with ticketing systems and documenting technical interactions
✓Interest in developing skills in SAP, enterprise security, and Onapsis products
✓Desired skills or interests in:
✓Familiarity with Linux OS basics
✓Exposure to databases, scripting (Python, Bash), or cloud platforms (AWS, Azure)
✓Experience in license or entitlement validation processes
✓Understanding of ITIL concepts or ITSM frameworks