Account Manager at One Pass Solutions

ABOUT ONE PASS One Pass is redefining how people engage with health, wellness, and everyday living. Through a comprehensive engagement and loyalty platform, we empower millions of members to live healthier, more connected lives. Backed by deep partnerships across healthcare and supported by a culture of innovation, cross‑functional collaboration, and relentless curiosity, One Pass is scaling rapidly and shaping the future how people lead healthier, fuller lives. ABOUT THE ROLE As the Account Manager, you will serve as a strategic individual contributor within One Pass, responsible for managing and growing a portfolio of payer Medicare and Medicare clients. You will act as a trusted advisor to customers, ensuring strong relationships, successful delivery of solutions, and alignment between client needs and One Pass business objectives. This role plays a critical part in driving customer retention, satisfaction, and account expansion through execution, partnership and influence. This is a post-sale role and does not carry a net-new sales quota. You'll partner closely with implementation, product, and analytics teams - this is not a solo execution role. KEY RESPONSIBILITIES CLIENT RELATIONSHIP MANAGEMENT - Serve as the primary point of contact for assigned payer Medicare and Medicare clients, owning day-to-day relationships and client satisfaction. - Built and maintain trusted, long-term partnerships while acting as a customer advocate internally. CLIENT IMPLEMENTATION & ONBOARDING SUPPORT - Partner closely with Product and Implementation teams to support onboarding and deployment for new and existing customers. - Attend and participate in weekly implementation and status calls to ensure alignment, issue resolution, and timely delivery. ACCOUNT STRATEGY & GROWTH - Develop and execute account-level strategies tailored to each client’s goals and business needs. - Identify opportunities for retention, expansion, upsell, and value-added services to support revenue growth. CROSS-FUNCTIONAL PROJECT OVERSIGHT - Lead delivery through cross-functional collaboration, while coordinating with internal teams to ensure products and services are delivered on time and within scope. - Proactively identify risks and dependences and work with partners to mitigate issues. PERFORMANCE MONITORING & OPTIMIZATION - Define and track key performance indicators (KPIs) for assigned accounts to monitor account health. - Analyze trends and proactively address risks or issues to optimize client outcomes. CLIENT ADVOCACY & FEEDBACK LOOP - Gather client feedback to identify unmet needs and opportunities for improvement. - Partner with internal stakeholders to influence product enhancements and service improvements. REPORTING & EXECUTIVE COMMUNICATION - Prepare and deliver regular account reviews, performance reports, and strategic recommendations to client and internal stakeholders, both virtually and in person. REVENUE & CONTRACT MANAGEMENT - Manage contract renewals, pricing discussions, and ongoing terms to support revenue growth and profitability. - Partner with Finance and Legal teams to ensure accurate invoicing and contract execution. ABOUT YOU You are an experienced account management professional who excels at independently managing client relationships and driving results, preferably in highly regulated healthcare environments. You bring a strategic, data-informed approach to account planning while remaining highly execution-focused. You are comfortable influencing cross-functional partners without direct authority and communicating effectively with stakeholders at all levels. You are proficient in CRM systems, project management tools, and Microsoft Office and are comfortable traveling up 10% as needed. REQUIRED QUALIFICATIONS - Bachelor’s degree required (Master’s degree preferred) - 4-6 years experience in account management, client success, or a related role - Strong relationship-building and stakeholder management skills - Demonstrated ability to own and execute account plans independently - Proven experience supporting client retention and account growth - Excellent written, verbal, and presentation skills - Ability to collaborate cross-functionally and influence outcomes PREFERRED QUALIFICATIONS - Experience with financial analysis, forecasting, or revenue-related metrics - Demonstrated record of success managing and expanding accounts - Experience conducting market analysis or customer analysis to identify growth opportunities - Experience supporting Medicare, Medicaid, or other government-program payer clients - Experience working with Medicare Advantage plans, Part D sponsors, or state Medicaid programs - Familiarity with CMS regulations or program requirements - Experience supporting contract renewals or amendments in regulated healthcare environments Work Location & Eligibility One Pass Solutions, Inc. offers a flexible work environment. We operate as a hybrid company in the Minnesota–St. Paul Twin Cities area, where team members are expected to work in-office three days per week. We also support remote work across a number of U.S. states. We are currently able to employ individuals who reside in the following states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington, D.C. Please note: At this time, we are unable to employ individuals residing outside of these jurisdictions. One Pass Solutions, Inc. commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 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