Social Producer / Community Manager at Oneapp

ABOUT ONEPAY OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: - Ready to run - Hungry and driven by urgency - Exceptional at what they do, with low ego - Comfortable operating in motion THE ROLE As a Social Producer / Community Manager at OnePay, you will own the day-to-day community engagement and shape how we show up to customers across social platforms. You will: - Manage and respond to comments, DMs, and social interactions with speed, clarity, and a human voice that reflects our brand - Triage and escalate customer issues to Support and Product teams, ensuring timely follow-up and closing the loop with users - Proactively engage with our community to spark conversation, highlight real user stories, and build advocacy - Monitor sentiment across channels, identifying trends, risks, and opportunities, and sharing insights with cross-functional partners - Partner with Marketing and Product teams to ensure consistent messaging and a seamless customer experience YOU BRING - 5+ years of experience in social media, community management, or customer engagement within a consumer tech or fintech environment - Strong written communication skills with the ability to adapt tone and voice across audiences and situations - Experience managing high-volume inbound interactions and navigating sensitive or escalated customer conversations - Ability to synthesize qualitative feedback into actionable insights for product and marketing teams - Familiarity with social media management and listening tools - Drive and proactivity – everyone here is a builder and executor WHAT WE OFFER - Competitive base salary, stock options, and health benefits from Day 1 - 401(k) plan with company match - Remote-friendly (US), flexible time off (FTO), and opportunities for growth - A high-growth, mission-driven, inclusive culture where your work has real impact STANDARD INTERVIEW PROCESS - Initial Interview with Talent Partner - Technical or Hiring Manager Interview - Team Interview - Executive Interview - Offer! EQUAL EMPLOYMENT OPPORTUNITY To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [Upgrade to PRO to see contact].