Operations Manager, 603rd Air Operations Center at Onebrief

Onebrief

Ramstein Air Base, GER·17h ago

ManagerFull-timeRustAWSAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Operations Manager to join Onebrief, a collaboration and AI-powered workflow software company designed specifically for military staffs. This role involves owning the entire customer relationship at major headquarters and expanding product usage.

Key Responsibilities

→Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
→Build strong relationships and trust with customers
→Rapidly expand product usage until the most important and impactful workflows are in Onebrief
→Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year
→Clearly communicate user needs to the product team
→Understand, request, and effectively leverage Company resources to meet the goals of the Company
→Instill the Onebrief brand image
→Enable our expansion to Allies and Partners
→Lead or support exercises
→Use your observations of our users to recommend product improvements
→Provide face-to-face and remote customer support
→Develop an understanding of customer social dynamics in order to support renewals and future sales
→When responding to incidents, coordinate with the customer and our product engineering team
→Align your team’s efforts to deliver the best customer experience

Requirements

✓You love our users, and you want to work with them
✓You deeply understand how military staffs function at echelon
✓You pay attention to detail
✓You can get things from large government organizations
✓You’re technically adept
✓You work well with customers
✓You’re intense about our mission
✓You’re proactive and adaptable
✓You communicate clearly, concisely, and candidly
✓You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations
✓Proven experience in leading operational planning within a military context
✓Exposure to large staff planning
✓Familiarity and experience with major military planning exercises
✓Proven ability to expand business presence within a region
✓Experience in customer support
✓Strong technical skills to master our application
✓Proven ability to navigate large government organizations
✓BenefitBullets: []