Loading...
ManagerFull-timeRustAWSAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Operations Manager to join Onebrief, a collaboration and AI-powered workflow software company designed specifically for military staffs. This role requires building strong relationships with customers and expanding product usage at military commands.
Key Responsibilities
- →Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
- →Build strong relationships and trust with customers, positioning yourself as a trusted member of their team
- →Rapidly expand product usage until the most important and impactful workflows are in Onebrief
- →Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year
- →Clearly communicate user needs to the product team
- →Understand, request, and effectively leverage Company resources to meet the goals of the Company
- →Instill the Onebrief brand image
- →Enable our expansion to Allies and Partners
Requirements
- ✓Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
- ✓Exposure to large staff planning, through classical training in Professional Military Education or through service experience
- ✓Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
- ✓Proven ability to expand business presence within a region, with emphasis on software or technology solutions
- ✓Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
- ✓Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
- ✓Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
- ✓Current Top Secret clearance with eligibility for SCI and ability to access DOD facilities and installations
- ✓Summary Bullets
- ✓Own customer relationships at military headquarters
- ✓Expand product usage and win renewals
- ✓Communicate user needs to product team
- ✓Leverage company resources effectively
- ✓Instill brand image and enable expansion
- ✓Provide customer support and respond to incidents
- ✓Navigate government organizations and solve bureaucratic challenges
- ✓Requirement Bullets
- ✓Experience in operational planning at multi-star headquarters
- ✓Exposure to large staff planning
- ✓Familiarity with military planning exercises and classified networks
- ✓Ability to expand business presence with software solutions
- ✓Customer support experience, both face-to-face and remote
- ✓Technical skills to master application and troubleshoot issues
- ✓Top Secret clearance with SCI eligibility
- ✓Benefit Bullets
- ✓[]
