Senior UX Researcher at Onetrust

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge Lead strategic, mixed‑methods research that informs product direction, balances discovery and evaluation, and helps teams deeply understand user needs through qualitative and quantitative evidence. Your Mission • Design and execute mixed‑methods research using interviews, usability testing, surveys, concept tests, diary or longitudinal studies, and behavioral data to answer the right questions at the right fidelity. • Lead and manage end‑to‑end UX research projects, including 1–2 strategic initiatives per quarter—from clarifying objectives and designing studies through to synthesis, storytelling, and influencing decisions across teams and levels. • Serve as a designated research partner for a product domain, while flexing to support other initiatives as needed. • Act as a trusted thought partner and coach to UX Designers, PMs, and cross‑functional partners on research definition, planning, execution, analysis, and activation of insights (both in a lead and support role). • Produce concise, stakeholder‑ready research assets that directly support decision‑making, prioritization, and strategy with intentional storytelling. • Support teams using Maze, Pendo, and related tools to design studies, interpret results, and connect findings back to decisions and user experience. • Collaborate on dashboards, surveys, and evaluative research with teams. • Proactively identify risks or research opportunities to contribute to the research roadmap. • Contribute to shared templates, training materials, reporting standards, and the insights library to support elevating the R&D team’s research practice. • Partner closely with ResearchOps to continually improve research activation, quality, and efficiency. You Are • 5+ years of UX research experience. • Depth in core qualitative methods (e.g., interviews, concept/usability testing, discovery work) and comfort with quantitative approaches (e.g., survey design, basic statistics, behavioral metrics, experimentation, mining business signal data). • Strong across both quantitative and qualitative UX research methods: your toolbox contains various tools to get to the most actionable insights (e.g., facilitating 1:1 calls with customers, conducting unmoderated research studies, short & long‑form surveys, mining sales & support data, engaging with online communities). • Exceptional communication and storytelling ability; you make insights tangible and drive alignment across stakeholders through clarity and empathy. • Ability to build trust and influence while closely partnering with PM, Design, and Engineering, with a track record of concretely impacting product and strategic decisions. • Demonstrated ability to build a collaborative research practice within a product org, where you’ve used your expertise to mentor or train others in how to conduct high‑quality user research. • Self‑motivated with a “find the people, ask the questions, make the data” attitude. • Excellent synthesis and storytelling from complex information and data. • Strong organizational skills, with a drive to ensure research data is well‑catalogued for easy future access. • Ability to enhance a research practice using AI tools while maintaining the integrity of the research and adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews). • Ability to operate with high autonomy across a wide range of activities, from research coordination to facilitation and synthesis, while balancing rigor with speed. Preferred • Master’s or advanced degree in Psychology, Anthropology, Human‑Computer Interaction (HCI), or a related field. • Experience in B2B SaaS or multi‑product systems. • Experience with remote, asynchronous collaboration. Where we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: • OneTrust Careers on YouTube • @LifeatOneTrust on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [Upgrade to PRO to see contact]. Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. 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