Capacity Planning & Tooling Program Manager at Openai

About the Role We are seeking a Capacity Planning & Tooling Program Manager to help build the next generation of tooling and systems for infrastructure capacity planning. In this role, you will partner closely with capacity planning, infrastructure, engineering, finance, supply chain, and operations teams to design and deliver tools that improve visibility, automate planning workflows, and support decision-making at scale. You should be comfortable operating between technical systems and business processes: understanding planning logic, translating stakeholder needs into product/tooling requirements, and driving execution across cross-functional teams. This role is ideal for someone who has built internal tools, planning systems, automation workflows, or data-driven operating models in complex infrastructure, cloud, hardware, or supply chain environments. Key Responsibilities - Build and improve tooling that supports infrastructure capacity planning, forecasting, allocation, and scenario planning. - Partner with capacity planning teams to understand current workflows, pain points, data dependencies, and opportunities for automation. - Translate business and operational planning needs into clear technical requirements for internal tools and systems. - Develop or coordinate development of dashboards, planning models, workflow automations, and system integrations. - Create reliable data flows across capacity, demand, supply, hardware availability, deployment timelines, and infrastructure readiness. - Help move planning from spreadsheet/manual workflows toward scalable systems-based processes. - Work cross-functionally with engineering, finance, supply chain, data center, and operations teams to ensure planning tools reflect real execution constraints. - Identify gaps in current planning logic, data quality, tooling coverage, and process ownership. - Drive alignment on planning definitions, operating metrics, data sources, and reporting cadences. - Support leadership decision-making by enabling clearer visibility into capacity risks, tradeoffs, and execution status. - Build repeatable processes that allow capacity planning to scale with OpenAI’s infrastructure growth. You Might Thrive In This Role If - Have experience building internal tools, planning systems, automation workflows, or data-heavy operational processes. - Understand capacity planning, infrastructure planning, supply/demand planning, cloud infrastructure, hardware operations, or data center delivery. - Are comfortable working with ambiguous requirements and turning them into structured systems, workflows, or tooling roadmaps. - Can bridge technical and non-technical stakeholders across engineering, operations, finance, and planning teams. - Have strong analytical skills and can reason through complex dependencies, constraints, and tradeoffs. - Are fluent with data models, dashboards, reporting systems, APIs, or internal productivity tooling. - Can operate hands-on while also driving cross-functional alignment and execution. - Communicate clearly and can simplify complex planning problems for leadership and partner teams. - Have a bias toward automation, repeatability, and operational scale. Qualifications - 5+ years of experience in technical program management, product operations, infrastructure planning, systems engineering, data tooling, or related roles. - Experience building or managing tooling for planning, forecasting, allocation, supply chain, infrastructure, or operations workflows. - Strong ability to translate operational processes into technical requirements and system designs. - Experience working with engineering teams to deliver internal tools, dashboards, data pipelines, or automation systems. - Comfort working with large, complex datasets and cross-functional planning inputs. - Strong project management and stakeholder management skills in fast-moving environments. - Experience in cloud infrastructure, hardware infrastructure, data centers, supply chain, or compute capacity planning is strongly preferred. - Ability to operate independently in ambiguous environments and create structure where processes are still forming. Preferred Skills - Experience with capacity planning or resource allocation in cloud, AI infrastructure, hyperscale data centers, or hardware environments. - Familiarity with SQL, Python, data visualization tools, workflow automation platforms, or internal tooling frameworks. - Experience building systems that replace spreadsheet-based workflows with automated planning processes. - Background working with infrastructure finance, demand planning, supply planning, or deployment execution teams. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.  We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement [Upgrade to PRO to see link] Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form [Upgrade to PRO to see link] No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link [Upgrade to PRO to see link] OpenAI Global Applicant Privacy Policy [Upgrade to PRO to see link] At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.