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Mid LevelFull-timeRustAI
Salary Range
$14,450 - $19,550 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Professional Services Operations Analyst plays a key role in ensuring operational excellence within OpenGov’s Professional Services organization, with a primary focus on resource management, data-driven decision-making, and delivery optimization.
Key Responsibilities
- →Support resource management and staffing operations across Professional Services by maintaining accurate capacity, availability, and project allocation data.
- →Partner with Project and Program Managers to forecast upcoming demand and identify potential resource constraints or staffing gaps.
- →Monitor and report on key metrics, including utilization, billable capacity, staffing efficiency, and delivery throughput.
- →Maintain data integrity and reporting accuracy within Professional Services Automation (PSA) tools and related systems.
- →Develop and distribute weekly and monthly dashboards summarizing team utilization, pipeline readiness, and resourcing trends.
- →Collaborate with Professional Services to align staffing and hiring plans with forecasted delivery needs.
- →Assist in process development and improvement, ensuring consistency and scalability in resource planning practices.
- →Support business reviews by preparing performance analyses, slide decks, and operational summaries for leadership.
- →Act as a trusted operational partner to delivery leaders, helping to translate data insights into practical recommendations.
- →Contribute to broader professional services operations initiatives, such as forecasting accuracy, delivery efficiency, and process automation.
Requirements
- ✓Bachelor’s degree in Business, Operations, Data Analytics, or a related field.
- ✓2–4 years of experience in operations, business analysis, or project coordination (preferably within SaaS, consulting, or professional services).
- ✓Strong analytical skills with demonstrated ability to interpret and communicate data insights.
- ✓Resource forecasting and skills matching
- ✓Proficiency with Excel or Google Sheets (pivot tables, formulas, visualizations) and familiarity with BI/reporting tools (e.g., Tableau, Power BI, Looker).
- ✓Excellent organizational, communication, and time management skills.
- ✓Ability to manage multiple priorities and work effectively in a fast-paced, team-oriented environment.
Benefits
- ★Comprehensive healthcare options for individuals and families
- ★Flexible vacation policy and paid company holidays
- ★401(k) with company match
- ★Paid parental leave, wellness stipends, and HSA contributions
- ★Professional development and growth opportunities
- ★A collaborative office environment with weekly catered lunches
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