Claims Product Manager, Product & Strategy (Remote, US) at Openly

Why Openly Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc. The Openly Difference We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices. • The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets. • The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons. • The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience. Welcome to your next adventure. At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire. • Integrity • Empathy • Teamwork • Curiosity • Urgency We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work. We're committed to Diversity, Equity, & Inclusion We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Job Details: As a Product Manager for Claims, you will be a key driver of Openly’s claims product strategy, owning a critical portion of our Personal Lines (Auto and Property) initiatives. Working alongside a fellow Claims PM, you will tackle the high-impact and operationally complex challenges that define our "moment of truth” where we deliver on our promise to policyholders. In this role, you will sit at the intersection of Claims Operations and Engineering, translating business needs and operational insights into clear product specs and coordinated execution. While you will have direct ownership over your assigned domain, you will collaborate closely with your partner PM to ensure a seamless, end-to-end claims lifecycle—striving to make our technology as fast, fair, and efficient as the rest of the Openly experience. You will also serve as a leader for Product & Strategy in the adoption of AI, proactively identifying opportunities to apply emerging capabilities across claims workflows, partnering with Engineering and Data to test and scale AI-driven solutions, and growing into a subject matter resource on AI for the broader team. Key Responsibilities: Product Execution & Ownership • Own delivery of claims-related product initiatives from discovery through launch, with support from senior product leadership • Translate business objectives and operational needs into clear product requirements, user stories, and acceptance criteria • Manage and prioritize a product backlog to deliver high-impact outcomes in a fast-paced environment Problem Identification & Structured Solutioning • Identify inefficiencies and friction points across the claims lifecycle • Break down complex problems and develop well-structured, actionable product solutions • Produce detailed, cohesive product specs that account for workflows, dependencies, and edge cases Cross-Functional Partnership • Partner closely with Engineering and Claims Operations as a day-to-day collaborator in designing and delivering solutions • Facilitate alignment across stakeholders • Effectively communicate priorities, trade-offs, and decisions to both technical and non-technical audiences Claims Experience Improvement • Contribute to improving both internal and external claims experiences • Support the design of digital-first capabilities, including self-service FNOL, status tracking, and automated workflows • Drive incremental improvements to cycle time, accuracy, efficiency, and user satisfaction Data-Driven Iteration • Use data, user feedback, and operational insights to inform prioritization and continuous improvement • Define and track key performance indicators such as claim cycle time, accuracy, and customer satisfaction • Partner with analytics teams to evaluate impact and refine product decisions AI Exploration & Innovation • Identify and explore opportunities to apply AI to claims workflows, including intake, triage, documentation, and customer communication • Experiment with AI tools and approaches to improve efficiency, decision quality, and user experience • Stay current on emerging AI capabilities and proactively bring ideas for practical application within claims • Partner with engineering and data teams to test, validate, and scale AI-driven solutions • Grow into a subject matter resource for AI within Product & Strategy over time Requirements • 4+ years of experience in Product Management or a related role • Professional experience in personal lines insurance, with strong knowledge of personal lines claim lifecycle, processes, and technologies • Analytically minded with a data-informed approach to decision-making • Strong organizational and project management skills, including managing multiple state-specific workstreams at the same time • Proven ability to translate complex requirements into clear, actionable execution plans that can be understood across teams • Clear and effective communicator, especially in written documentation • Comfortable operating as a coordination layer between business stakeholders and engineering teams • Ability to navigate ambiguity, ask clarifying questions, and drive work to completion • Customer and operations aware mindset, with attention to downstream impact and stakeholder management Compensation & Benefits: Below is the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team. Budgeted Salary Range$125,000—$148,000 USDThe full salary range shows the min to max salary range for this position. Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience. Full Salary Range$116,850—$194,750 USDBenefits & Perks • Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it. • Competitive Salary & Equity • Comprehensive Medical, Dental, and Vision Plan Offerings • Life and disability coverage including voluntary options • Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements (Birthing parents may be eligible for additional leave through STD) • 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute. • Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace • Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity. • Be Well Program - Employees receive $50 per month to use towards your overall well-being • Paid Volunteer Service Hours • Referral Program and Reward Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time. U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered. Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law. We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.