Claims Specialist, Trainer & Instructional Designer (Remote, US) at Openly

Why Openly Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc. The Openly Difference We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices. • The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets. • The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons. • The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience. Welcome to your next adventure. At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire. • Integrity • Empathy • Teamwork • Curiosity • Urgency We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work. We're committed to Diversity, Equity, & Inclusion We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Job Details: Openly is leveraging technology and experienced property, auto, and liability claims professionals to build a best-in-class training program that is rooted in continuous improvement. This role requires a tech-savvy, process-minded, self-motivated, high-energy individual skilled at problem-solving who can efficiently function in a fast-paced, performance-driven environment. We are seeking a dynamic and experienced Homeowners, Liability, and Auto Claims Trainer to join our team. This position is crucial for ensuring our claims adjusters are equipped with the knowledge, skills, and tools necessary to deliver exceptional service and make accurate, timely claims decisions across our personal lines of business. The final job level and title will be determined based on the candidate’s experience and qualifications. Key Responsibilities: Instructional Design and Content Development • Design, develop, and maintain comprehensive training programs, curriculum, and materials for new hire onboarding, continuing education, process changes, and system updates related to Homeowners, Liability, and Auto claims. • Utilize instructional design methodologies to create engaging, effective learning solutions, including virtual instructor-led training (VILT), e-learning modules, job aids, simulations, and blended learning solutions. • Collaborate with stakeholders to ensure all content is accurate, up-to-date, legally compliant, and reflective of best practices and company policies. • Develop clear learning objectives, assessment tools, and evaluation strategies to measure the effectiveness of training and its impact on claims performance metrics. • Manage and update the claims training library and learning management system (LMS) content. Training Delivery and Facilitation • Deliver high-quality, engaging training sessions to claims adjusters at all experience levels, including claims leadership. • Facilitate role-playing exercises, case studies, and practical application scenarios to reinforce learning and develop critical decision-making skills. • Conduct "train-the-trainer" sessions for claims leadership and designated peer trainers. • Provide ongoing coaching and feedback to new hires during the onboarding phase. Needs Assessment and Evaluation • Conduct training needs assessments using methods such as performance data analysis, observation, interviews, and surveys to identify skill gaps and performance deficiencies. • Analyze claims audit results, quality assurance reports, and key performance indicators (KPIs) to proactively identify training needs and measure the impact of existing programs. • Measure and analyze the impact of training modules on business results. • Provide regular reporting on training outcomes, learner progress, and program effectiveness to claims leadership Knowledge, Skills, and Abilities: • Deep, current knowledge of P&C claims handling, statutes, and policy interpretation • Ability to design and develop engaging, effective learning solutions for diverse adult learners. • Engaging delivery style, strong ability to manage virtual classrooms, and provide constructive feedback. • Ability to analyze claims data and performance metrics to diagnose training needs. • Proven ability to work effectively with subject matter experts, leaders, and trainees • Ability to work, train, and coach remotely Requirements: • Experience working independently and in a fast-paced environment • Proficient in Microsoft, Google Products, Learning Management Systems, and experience utilizing AI to enhance training • Innovative Mindset and Continuous Improvement • Minimum of 5 years of experience in a property and casualty insurance claims environment, with direct experience handling or managing claims in at least two of the following lines: Homeowners/Property, General Liability, and Auto (Physical Damage or Bodily Injury). • Expert-level knowledge of claims lifecycle, regulatory requirements, policy language interpretation, and claims best practices for personal lines insurance. • Strong presentation, facilitation, and classroom management skills, both in-person and virtual. • Minimum of 2 years of experience in an Instructional Design or dedicated training role, preferably within the insurance or financial services industry. • Strong problem solving and analytical skills • Exceptional written and verbal communication skills, with the ability to translate complex technical information into clear, concise, and engaging learning materials. • Experience with coaching and feedback to employees and peers • Experience with development and performance management • Some travel will be required • We are a rapidly growing company, with growth comes change. Candidates must be comfortable with constant change, adaptability and flexibility. Compensation & Benefits: Below is the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team. Budgeted Salary Range$82,000—$95,000 USDThe full salary range shows the min to max salary range for this position. Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience. Full Salary Range$72,375—$120,625 USDBenefits & Perks • Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it. • Competitive Salary & Equity • Comprehensive Medical, Dental, and Vision Plan Offerings • Life and disability coverage including voluntary options • Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements (Birthing parents may be eligible for additional leave through STD) • 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute. • Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace • Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity. • Be Well Program - Employees receive $50 per month to use towards your overall well-being • Paid Volunteer Service Hours • Referral Program and Reward Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time. U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered. Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law. We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.