Account Manager at Opentable

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle. Note: This is a Kansas City based field role managing a portfolio of accounts in the local area and remote areas outside KS, MO and NE. Key Responsibilities and Duties: • Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants. • Assist restaurant management with configuration to optimize reservation flow • Understand customer needs and identify sales opportunities to sell premium marketing tools • Build and utilize data-driven presentations for ongoing business reviews • Achieve company goals and sales objectives set quarterly. • Track weekly meeting activity in Salesforce • Monthly meetings with Elite members • Act as an advocate for restaurant customers and resolve cross-functional issues • Act as the high-level point of contact for restaurant customer concerns • Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs • Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades • Educate operators about trends in the industry and offer actionable, data driven insights • Lead restaurant retention rate; aid in the re-signing of customers with expired contracts Experience and skills desired: • Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills • A good listener, capable of understanding restaurants business objectives • Deep expertise in restaurant operations and management including comprehension of P&L and financial statements • Ability to work across many departments to take on problems and achieve results • Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities • Ability to handle objections and comfortable with a consultative sales approach • Confident in the delivery of training and speaking in front of groups • Excellent social and organization skills: task prioritization, effective time management • Strong writing, presentation and interpersonal skills • Analytical and data driven approach for making and supporting business decisions • Knowledge of Google Suite and understanding of Apple products and operating systems • Appreciate working in an unstructured and forward-thinking environment • College degree preferred • Valid driving license and transportation (all business related travel expenses reimbursed) Benefits and Perks • Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Competitive retirement and health plans Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - $80,000 USD. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.