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Mid LevelFull-timeJavaScriptJavaAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a driven and technically strong Product Operations & Support Engineer to join Optimove, an AI-powered platform that empowers marketers. This role involves monitoring, maintaining, and supporting production environments, serving as a technical partner for customer integrations, and optimizing data flows.
Key Responsibilities
- →Own the monitoring, maintenance, and support of Optimove’s production environments
- →Serve as a central technical partner for customer integrations, covering both data and application use cases
- →Investigate, debug, and optimize ETL pipelines and data flows
- →Perform in-depth data quality assurance and analysis using MS SQL
- →Manage configurations and ensure operational stability
- →Design and implement scalable, reliable operational processes
- →Lead deep technical investigations across campaigns, events, APIs, batch jobs, and integrations
- →Handle operational incidents and customer-facing issues related to system behavior and data pipelines
- →Collaborate closely with Engineering, Product, DevOps, and Site Reliability teams to resolve complex cases efficiently
- →Maintain clear operational documentation, runbooks, and a knowledge base of known issues
- →Communicate directly with customers, translating technical challenges into clear, actionable solutions
Requirements
- ✓Excellent technical aptitude with hands-on experience in SQL
- ✓Strong analytical and debugging skills, with a sharp eye for detail
- ✓The ability to quickly learn new technologies and adapt to changing priorities in a fast-paced environment
- ✓A solid understanding of modern software technologies such as APIs, web and mobile SDKs, JSON, HTML, and JavaScript
- ✓Confidence explaining technical concepts to both technical and non-technical audiences
- ✓A proactive, independent mindset paired with strong ownership and follow-through
- ✓High motivation, strong work ethic, and the ability to juggle multiple priorities effectively
- ✓A client-centric approach with creative thinking when tackling complex technical problems
- ✓Excellent communication and interpersonal skills, with a collaborative, team-first attitude
- ✓A passion for continuous learning and improving how things work
