Manager, Quality – Commercial Site Onboarding (West Coast) at orcabiosystems

orcabiosystems

Remote·1d ago

ManagerFull-time

Salary Range

$100,000 - $140,000 /year

About the Role

Orca Bio is seeking a Manager, Quality – Commercial Site Onboarding to oversee and manage the quality component of the onboarding process for commercial sites on the West Coast. This role will ensure a smooth and efficient onboarding experience for Authorized Treatment Centers, with a focus on delivering exceptional service and results.

Key Responsibilities

→Lead and manage the end-to-end Quality onboarding process for commercial treatment sites, ensuring all steps are completed accurately and efficiently.
→Coordinate with internal teams to ensure a seamless transition for new clients and commercial sites.
→Conduct site assessments and audits to ensure compliance with quality standards and industry regulations.
→Provide guidance and training to new commercial partners on systems, tools, and best practices.
→Collect and analyze feedback from stakeholders and clients to continuously improve the onboarding process.
→Develop and maintain documentation and resources related to onboarding processes, policies, and procedures.
→Serve as the primary point of contact for clients during onboarding, addressing any questions, concerns, or issues promptly.
→Collaborate with the quality assurance team to ensure all deliverables meet the company's quality standards.

Requirements

✓Bachelor’s degree in Business Administration, Project Management, Healthcare or a related field (or equivalent work experience).
✓Minimum of 3-5 years of experience in onboarding, project management, and/or quality assurance, preferably within biotech/bone marrow transplant/cell therapy.
✓Proven experience managing complex projects with multiple stakeholders.
✓Strong knowledge of quality management principles and practices.
✓Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external customers.
✓Self starter who is highly organized with exceptional attention to detail and problem-solving skills.
✓Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
✓Experience in commercial site operations, healthcare administration, FACT or similar industry experience is a plus.
✓Proficiency in project management software, CRM tools, and Microsoft Office Suite is a plus.