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Customer Experience Jr. Manager - Hìbrido CDMX at Orioninnovation
OrioninnovationMexico City, Mexico City, Mexico·6d ago
JuniorFull-timeGit
Salary Range
$16,575 - $22,425 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Junior Manager to join our team at Orion Innovation. This role focuses on monitoring and optimizing customer touchpoints to ensure a positive experience, analyzing customer feedback, and implementing improvements.
Key Responsibilities
- →Analyze the Customer Journey: Map and optimize the customer journey to ensure smooth experiences.
- →Monitor Voice of Customer (VoC): Track satisfaction surveys (CSAT, NPS, CES) and feedback.
- →Reduce Friction: Identify weak points and propose proactive solutions.
- →Lead Teams: Collaborate with the support team and assist in managing junior staff.
- →Functional Collaboration: Work with Marketing, Sales, and Product teams to align strategies.
- →Report KPIs: Track key performance metrics and prepare reports for management.
Requirements
- ✓Previous experience in customer service, support, or customer experience (1-3 years).
- ✓Strong analytical skills to interpret customer data.
- ✓Empathetic and professional communication skills.
- ✓Proactiveness to anticipate problems.
- ✓Knowledge of CRM tools or CX management platforms (e.g., Zendesk).
- ✓English Advanced
