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SeniorFull-timeRustAWSGitAI
Salary Range
$86,190 - $116,610 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a highly organized IT Support Specialist to join our team at Orion Innovation. This role involves providing on-site support and leveraging modern IT practices to troubleshoot and resolve various technical issues.
Key Responsibilities
- →Provide on-site support with desk-side troubleshooting, walk-up assistance, and support for meeting rooms/conferencing in the Kanata office.
- →Triage and resolve hardware, OS, network, and application issues with clear documentation.
- →Provision, configure, and maintain laptops; manage onboarding/offboarding and inventory.
- →Utilize ticketing systems and device management tools to ensure predictable resolution times.
- →Escalate complex incidents and coordinate with Security, IT, and external vendors.
- →Update knowledge base articles and identify root causes for recurring problems.
- →Support ISO-27001, UK Cyber Essentials, and NIST 800-53 through process hygiene and access controls.
- →Partner with Legal and Finance to manage vendor lifecycles, licensing, and supply chain integration.
- →Assist in moving toward a Zero-Trust architecture by maintaining device posture and access hygiene.
Requirements
- ✓8+ years of strong troubleshooting skills in Windows, macOS, VPN, Wi-Fi, and conferencing tools.
- ✓Proven ability to run clean workflows in ManageEngine for ticketing and asset tracking.
- ✓Comfortable with endpoint hygiene and working alongside tools like CrowdStrike Falcon.
- ✓Reliable and calm under pressure, with a focus on consistent outcomes.
- ✓A passion for automation, improving documentation, and constant learning.
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