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SeniorFull-timeTypeScriptC#AngularAzureKubernetesTerraformCI/CDGitAI
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a highly skilled Support Engineer to join our client's global support and Maintenance program. This role focuses on delivering exceptional audit application and operations support services.
Key Responsibilities
- →Own and resolve incidents and requests, working directly with end-users or local technicians
- →Conduct root cause analysis (RCA) with detailed documentation and recommended solutions
- →Develop and maintain a deep understanding of audit applications and their deployment architecture
- →Monitor, investigate, and resolve issues in Azure PaaS services and Kubernetes-hosted services
- →Coordinate and escalate with global support teams, QA, operations, and third-party vendors
- →Provide regular status updates and coordinate incident handover across time zones
- →Lead or participate in war rooms for critical incident resolution
- →Create SQL data fix scripts to address escalated incidents and production data issues
- →Author and maintain troubleshooting guides, FAQs, and process documentation
- →Suggest and implement automation, monitoring, and self-healing mechanisms
- →Maintain effective communication with stakeholders during incidents
Requirements
- ✓3–6 years in application support or production support roles for enterprise applications
- ✓Experience with global support operations and shift-based incident handovers
- ✓Proven track record of resolving complex technical issues in a fast-paced environment
- ✓Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
- ✓Proficiency in Microsoft technology stack including C#, .NET, Angular, TypeScript
- ✓Strong understanding of SQL Server, T-SQL, and debugging tools
- ✓Hands-on experience with Azure Portal, Azure Monitor, Application Insights, Log Analytics, and KQL
- ✓Understanding of containerized applications and Kubernetes monitoring
- ✓Familiarity with event logs, IIS logs, and ITSM tools like ServiceNow
- ✓Strong problem-solving skills and excellent communication abilities
