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Mid LevelFull-timeAWSAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Bilingual Customer Service Representative to join Oscar Health's Member and Provider Services team. This role involves handling daily activities for a health insurance company, including customer interactions and back-office tasks.
Key Responsibilities
- →Develop a comprehensive understanding of Oscar's business model processes and tools
- →Work with members, brokers, providers, and vendors through multiple channels
- →Manage an assigned caseload while maintaining service delivery and quality
- →Form working relationships with all partners
- →Support leadership by identifying issues through established escalation pathways
- →Monitor and track the health of all assigned work-in-progress issues
- →Escalate and resolve issues to ensure appropriate turnaround times
- →Participate in process improvement projects
- →Comply with all operational, regulatory, and compliance standards
Requirements
- ✓Bilingual in Spanish and English with professional proficiency
- ✓1+ years of experience in a high-volume or customer-focused setting
- ✓6+ months of healthcare experience
- ✓High school diploma or GED
- ✓Summary Bullets
- ✓Bilingual customer service in Spanish and English
- ✓Manage assigned caseload and maintain service quality
- ✓Work with members, brokers, and providers
- ✓Comply with healthcare regulations and standards
- ✓Participate in process improvement initiatives
- ✓Handle back-office tasks following standard procedures
- ✓Report to Concierge Operations Manager
- ✓Requirement Bullets
- ✓Bilingual in Spanish and English with professional proficiency
- ✓1+ years customer service experience
- ✓6+ months healthcare experience
- ✓High school diploma or GED
- ✓Ability to comply with operational and regulatory standards
- ✓Strong communication skills
- ✓Ability to work in a high-volume environment
- ✓Benefit Bullets
- ✓Medical, dental, and vision benefits
- ✓11 paid holidays
- ✓Paid sick time and parental leave
- ✓401(k) plan participation
- ✓Life and disability insurance
- ✓Paid wellness time and reimbursements
