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SeniorFull-timeTypeScriptAngularAWSGraphQLAgileCI/CDAPI
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Lead Full Stack Engineer to support our client’s telecom and contact center modernization initiative. This role will act as the onshore technical lead, working in a hybrid capacity and coordinating with both our client’s internal team and an offshore development team based in India.
Key Responsibilities
- →Serve as the hands-on technical lead for a fast-moving, high-visibility telecom modernization effort
- →Drive development across front-end, back-end, and API layers, with strong DevOps awareness
- →Lead and unblock offshore engineers; provide technical direction without heavy handholding
- →Partner with Product and Agile PMs to iterate quickly and deliver incremental value
- →Troubleshoot complex, production-impacting issues (“firefighting” when required)
- →Ensure engineering execution does not become a bottleneck to program milestones
- →Support integration of NICE CXone with downstream and legacy systems, including IBM Z-series mainframes
- →Maintain high standards for code quality, testing, and operational readiness
Requirements
- ✓8+ years of software engineering experience, including full stack development
- ✓Strong hands-on experience with TypeScript (frontend and backend development)
- ✓Proven experience leading distributed/offshore engineering teams
- ✓Telecom, converged communications, and/or call center platform experience strongly preferred
- ✓Experience with GraphQL, APIs, and modern cloud-native architectures
- ✓Comfortable operating autonomously in ambiguous, high-pressure environments
- ✓Ability to ramp quickly (expected NICE CXone and GraphQL ramp ~1 week)
- ✓Strong troubleshooting and problem-solving skills
- ✓DevOps mindset: understands deployment, environments, and operational risks
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