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Mid LevelFull-timeGitAI
Salary Range
$85,000 - $95,000 /year
About the Role
OU Education Services is seeking a Product Manager to oversee and advance the Capacity AI platform and associated technologies. This role will manage digital workflows, campaign strategies, and technology integrations, serving as the principal owner for the RingCentral dialer within Ring CX.
Key Responsibilities
- →Oversee all aspects of the Capacity AI platform, including daily operations, support, monitoring, and expansion of digital worker workflows.
- →Manage and support the RingCentral dialer embedded in Ring CX, ensuring seamless integration with Salesforce and optimal system performance.
- →Own and execute RingCentral campaign setup, monitoring, and reporting, focusing on maximizing dialing strategies and improving outreach effectiveness.
- →Design, implement, and expand automated workflows utilizing digital workers, tailored to business needs and growth objectives.
- →Analyze performance metrics, identify opportunities for process enhancement, and drive ongoing improvement of dialing strategies and user experience.
- →Develop and maintain dashboards and reports to track platform usage, campaign results, and operational efficiency.
- →Perform administrative tasks in RingCentral and Salesforce, including user management, configuration updates, and system troubleshooting.
Requirements
- ✓3–5 years of relevant experience working with agentic AI software, telephony, dialer technologies, Salesforce, or comparable technologies.
- ✓Demonstrated expertise in bot AI setup, configuration, and ongoing support, with a solid grasp of technical terminology and platform management.
- ✓In-depth understanding of compliance and TCPA, consent rules, calling windows, and institutional policies.
- ✓Cross-functional collaboration with stakeholders including Enrollment, Student Success, Marketing, and others.
- ✓Hands-on experience with dialer technology and Salesforce integration, including campaign creation and management.
- ✓Strong analytical abilities to interpret metrics, optimize workflows, and recommend improvements.
- ✓Excellent organizational and communication skills, with a proven ability to manage multiple projects and stakeholders.
